Summary
Overview
Work History
Education
Skills
Timeline
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Brandy Wilson

Brushton,NY

Summary

Specialize in managing and developing a team of various sizes. Strong, energetic, goal driven individual with 9 years manager experience. Career focused on customer service and team building in a fast pace environment. Experienced in cash handling, customer service and daily operations of a multi-million dollar business. Maintained business standards in according to compliance and company goals.

Overview

16
16
years of professional experience

Work History

Team Lead

Walmart
Malone, NY
04.2022 - Current
  • Trained new staff in relevant processes and procedures.
  • Ensured compliance with company policies and procedures throughout the team.
  • Supported the manager in developing plans for future projects, initiatives and objectives.
  • Identified opportunities for process improvements, implementing changes when required.
  • Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
  • Motivated staff through positive reinforcement techniques.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.

Coach

Walmart
Malone, NY
08.2015 - 04.2022
  • Implemented new processes and procedures as needed.
  • Created and maintained a positive work environment for employees.
  • Maintained records of employee performance reviews.
  • Ensured compliance with company policies and regulations.
  • Recruited, trained, and supervised new staff members.
  • Analyzed data trends to identify opportunities for improvement.
  • Ensured that deadlines were met by setting realistic goals.
  • Oversaw daily workloads and workflow for smooth operations.
  • Assigned and monitored daily tasks for team members.
  • Established clear expectations for employees, providing guidance when needed.

Direct Support Professional

Cerebral Palsy of The North Country
Canton, NY
06.2008 - 02.2012
  • Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
  • Facilitated social interactions between participants and their peers in the community.
  • Accompanied individuals on outings to promote independence and integration into the community.
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
  • Collaborated with other staff members to develop individualized service plans for each participant.
  • Developed relationships with families of those receiving services to ensure continuity of care.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Followed care plan and directions to administer medications.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Assisted individuals in learning and developing new skills.
  • Accompanied or transported clients to appointments, errands and social activities.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.

Education

Bachelor of Arts - Fine Arts

SUNY Potsdam
Potsdam, NY
05-2008

Skills

  • Team Training
  • Team Development
  • Operations Management
  • Interpersonal Skills
  • Adaptability and Flexibility
  • Written Communication
  • Professionalism
  • Multitasking
  • Relationship Building
  • Time management abilities
  • Performance Evaluation
  • Strategic Planning
  • Financial Management
  • Leadership Development
  • Problem-solving abilities

Timeline

Team Lead

Walmart
04.2022 - Current

Coach

Walmart
08.2015 - 04.2022

Direct Support Professional

Cerebral Palsy of The North Country
06.2008 - 02.2012

Bachelor of Arts - Fine Arts

SUNY Potsdam

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Brandy Wilson