Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
GeneralManager

Brandy Wilson

Holland,MI

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Event Host

Bowlero Corp
Holland, MI
01.2025 - Current
  • Tended to patrons with special needs by offering additional assistance.
  • Collaborated with team members to develop effective strategies for executing events in a timely manner.

Server

Wild Dog Grille
Saugatuck, Michigan
04.2021 - 09.2024
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Delivered food orders promptly and courteously.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.

Server

The Southerner
Saugatuck, Michigan
06.2015 - 11.2019
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Worked effectively in team environments to make the workplace more productive.
  • Completed day-to-day duties accurately and efficiently.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Provided exceptional service to high volume of daily customers.

General Manager/Event Coordinator

Baker Lofts Events/Til Midnight
Holland, Michigan
10.2005 - 11.2014
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Designed contracts, collected fees, and booked venues for events.
  • Coordinated and allocated equipment, supplies and staff for events.
  • Developed and maintained event timelines, ensuring all tasks were completed on schedule.
  • Resolved unexpected issues and emergencies during events, maintaining poise and ensuring participant satisfaction.
  • Provided on-site support during the day of the event including problem solving if necessary.
  • Attended and participated in industry events.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

High School Diploma -

Hamilton High School

Skills

  • Dining room management
  • Engaging personality
  • Effective time management
  • Detail-oriented mindset
  • Interpersonal relationship building
  • Event planning experience
  • Strong salesmanship
  • Extensive knowledge of food and beverage and the industry as a whole

Certification

  • TIPS certified January 2025

References

References available upon request.

Timeline

Event Host

Bowlero Corp
01.2025 - Current

Server

Wild Dog Grille
04.2021 - 09.2024

Server

The Southerner
06.2015 - 11.2019

General Manager/Event Coordinator

Baker Lofts Events/Til Midnight
10.2005 - 11.2014

High School Diploma -

Hamilton High School

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Brandy Wilson