Brandy Windes
Spring Hill
Summary
Dynamic customer service professional with extensive experience at Southwest Airlines, excelling in problem resolution and active listening. Proven track record of enhancing customer satisfaction through effective communication and process improvements. Skilled in data entry and proficient in Microsoft Excel, consistently delivering efficient service and training new staff to elevate team performance. Works well under pressure.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Southwest Airlines
06.2025 - Current
- Assisted customers with flight reservations and itinerary changes.
- Resolved customer inquiries efficiently through multiple communication channels.
- Provided information on airline policies, services, and promotions to enhance customer experience.
- Collaborated with team members to address customer concerns and improve service delivery.
Operations Agent
Southwest Airlines
06.2016 - 06.2025
- Oversaw daily operations to ensure efficient baggage handling and on-time flight departures.
- Coordinated with crew members to enhance communication and streamline operational workflows.
- Trained new staff on safety protocols and operational procedures, improving team performance.
- Implemented process improvements that reduced turnaround times for aircraft servicing.
Provo Agent
Southwest Airlines
12.2015 - 06.2016
- Coordinated flight operations, ensuring timely departures and arrivals.
- Trained new agents on company procedures and systems for seamless integration.
- Implemented process improvements to enhance customer satisfaction ratings.
- Monitored compliance with safety regulations during daily operations.
- Supplied the plane with snacks and drinks
Education
High School Diploma -
Patapsco High School
Dundalk, MD06-1997
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Microsoft Excel
- Payment processing
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Scheduling
- Product knowledge
- Microsoft PowerPoint
- De-escalation techniques
- Coordination
- Multi-line phone talent
- Account updating
Timeline
Customer Service Representative
Southwest Airlines
06.2025 - Current
Operations Agent
Southwest Airlines
06.2016 - 06.2025
Provo Agent
Southwest Airlines
12.2015 - 06.2016
High School Diploma -
Patapsco High School