Brandy Worley
Saginaw,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Front Office Assistant
Texas Regional Asthma/allergy
Southlake, TX
08.2018 - Current
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Ensured accuracy of data entry into the computer system.
- Managed front desk operations during shifts worked.
- Greeted and welcomed guests upon arrival.
- Maintained general office organization and cleanliness.
- Processed payments from clients in a timely manner.
- Took initiative to resolve customer complaints quickly and efficiently.
- Answered telephones, screened calls, and directed inquiries to the appropriate staff member.
- Provided administrative support to front office team members.
- Verified accuracy of information before entering it into the database system.
- Interpreted and explained work procedures and policies to brief staff.
- Performed administrative support tasks, completing duties within required timeframes.
- Scheduled appointments for clients and visitors.
- Guided employees in handling difficult or complex problems.
- Responded to customer inquiries via telephone or email in a professional manner.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Provided excellent customer service by responding promptly to inquiries and requests from clients, customers in person or via telephone, email.
- Trained [Number] employees on [Software] and answered employee technological questions.
- Assisted with administrative tasks such as filing documents, photocopying, faxing.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Informed patients of financial responsibilities prior to rendering services.
- Entered insurance, demographics and health history into patient database.
- Managed multiple tasks simultaneously while providing excellent customer service in a busy office environment.
- Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
- Trained new staff on office procedures, insurance processes and medical terminology.
- Scheduled and confirmed patient appointments and consultations.
- Compiled and coded patient information or data in appropriate computer system.
- Coordinated with insurance companies regarding payment verification processes prior to delivering treatment plans.
- Maintained patient accounts by obtaining, recording and updating personal and financial information.
- Created new patient files upon request while adhering to organizational policies regarding file maintenance.
- Greeted patients, verified insurance information and collected copays.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Provided customer service to patients including answering questions about treatments or services offered by the practice.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Verified patient demographics, entered data into electronic health record system and provided support to physicians.
- Processed payments, reconciled accounts receivable reports and generated invoices for services rendered.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Provided administrative support such as filing documents, photocopying materials and organizing office supplies.
- Recognized by management for providing exceptional customer service.
- Worked with cross-functional teams to achieve goals.
Office Administrative Assistant
Steiner Ranch Dermatology
Austin, TX
02.2014 - 05.2017
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Provided secretarial and office management support while building cooperative working relationships.
- Responded promptly to customer inquiries via email or phone.
- Organized and maintained filing systems, both paper and electronic.
- Maintained confidentiality of sensitive data in accordance with company policies.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Obtained scanned records and uploaded to database.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Coordinated appointments, meetings and conferences.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Performed administrative duties such as photocopying, faxing documents and mailing packages.
- Answered phones to direct callers, schedule appointments, and provide general office information.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Handled incoming calls and directed callers to appropriate department or employee.
- Provided support to other departments by completing clerical tasks as needed.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Front Office Manager
Orthopedic Associates Of Meadville
Austin, TX
06.2012 - 02.2014
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Conducted quality assurance audits on patient charts to ensure accuracy of documentation.
- Communicated with patients with compassion while keeping medical information private.
- Scheduled and confirmed patient appointments and consultations.
- Acquired insurance authorizations for procedures and tests ordered by attending physician.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Processed payments from patients and maintained accurate financial records.
- Maintained inventory of office supplies, equipment, and medications; ordered additional items when needed.
- Assisted with filing and organizing medical records according to established protocols.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Provided administrative support to medical staff, including scheduling patient appointments and managing physician calendars.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Greeted patients upon arrival at the office, checked-in patients, collected necessary paperwork, and provided directions to exam rooms.
- Submitted diagnosis and procedure codes for insurance companies.
- Performed data entry of patient information into electronic health records system.
- Compiled and coded patient information or data in appropriate computer system.
- Collected co-pays and insurance data, applying full and proper payment to patient accounts.
- Ordered and maintained supply inventory for medical office.
- Assisted with referrals and prepared medical records for patients.
- Recognized by management for providing exceptional customer service.
- Informed patients of financial responsibilities prior to rendering services.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Managed multiple tasks simultaneously while providing excellent customer service in a busy office environment.
- Answered incoming calls, addressed inquiries and routed messages to appropriate personnel.
- Prepared and maintained accurate medical charts for each patient visit.
- Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
- Handled incoming mail including sorting letters according to departmental guidelines.
- Trained new staff on office procedures, insurance processes and medical terminology.
Education
High School Diploma -
Del Valle High School
Del Valle, TX06-1996
Skills
- Appointment Setting
- Problem-Solving Skills
- Billing and Coding
- Schedule Management
- Insurance Verification
- Report Preparation
- Scheduling Appointments
- Administrative Skills
- Data Entry
- File Organization
- Medical Terminology
- Check-In Management
- File Maintenance
- Conflict Management
- MS Office
- Organization and Time Management
- ICD-10 Coding
- EMR Software
- Phone and Email Etiquette
- Insurance Billing Procedures
- Attention to Detail
- Office Administration
- Patient Referrals
- Multi-Line Telephone Management
- Patient Registration
- Team Leadership
- Knowledge of Medical Terminology
References
References available upon request.
Timeline
Front Office Assistant
Texas Regional Asthma/allergy
08.2018 - Current
Office Administrative Assistant
Steiner Ranch Dermatology
02.2014 - 05.2017
Front Office Manager
Orthopedic Associates Of Meadville
06.2012 - 02.2014
High School Diploma -
Del Valle High School
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