Brandy Worley
customer service rep
Blountville,TN
Summary
Results-driven professional with a proven track record in delivering exceptional customer service and efficiently resolving issues. Experienced in managing high call volumes while maintaining high levels of customer satisfaction. Strong communication and problem-solving skills, complemented by the ability to thrive in fast-paced environments. Dedicated to making meaningful contributions that align with and advance organizational goals.
Overview
26
26
years of professional experience
Work History
Supervisor
Blountville Construction
01.2016 - Current
- Supervised daily operations and ensured compliance with safety regulations across job sites.
- Trained and mentored junior staff on construction techniques and equipment usage.
- Coordinated project schedules to optimize workflow and minimize delays.
- Conducted regular inspections to assess quality control and adherence to specifications.
- Managed over 50 customer calls per day.
Certified Flagger
AWP Traffic Control
04.2018 - 05.2025
- Ensured safety compliance by implementing traffic control measures in high-traffic work zones.
- Directed traffic flow to minimize disruptions and enhance roadway safety for workers and the public.
- Collaborated with crews to establish efficient work zones, improving operational efficiency on job sites.
- Trained new flaggers on safety protocols, equipment usage, and effective communication techniques.
Customer Service Supervisor
Blountville Auto Salvage
02.2000 - 02.2018
- Led customer service team, enhancing productivity and service quality through effective training and mentorship.
- Implemented process improvements to streamline operations, resulting in increased customer satisfaction ratings.
- Developed and enforced policies for handling customer inquiries, ensuring consistent and accurate responses across channels.
- Monitored team performance metrics, identifying areas for development and implementing targeted coaching sessions.
- Managed daily operations, ensuring high-quality customer service and satisfaction increasing sales by 40%
Education
GED -
Sullivan Central High School
Blountville, TN04-2000
Skills
- Attention to detail
- Time management
- Technical aptitude
- Problem-solving
- Customer service
- Multitasking and organization
- Communication management
Accomplishments
My greatest achivement is my work ethic. I take pride in mywork. I was told I'm always on time, open learn new skills and always positive about work value. completing projects on time or ahead of schedule to meet our targets and companys achievments and dead lines.
Languages
English
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Disclaimer
June 23, 2025 Brandy Worley 413 Pleasant Hill Rd, Tennessee 37617 12764691661 worleybrandy2@gmail.com RE: Enthusiastic and Hard-Working Customer Service Representative Dear Purushottam Singh, Please accept this letter as an expression of my interest in the Customer Service Representative position. I am a highly motivated and progress-focused Customer Service Representative with a long-standing background in this industry. With a track record of initiative and dependability, I have devised strategic initiatives which I believe will prove valuable to your company. Throughout the course of my career, I have perfected my Strong multitasking and organizational abilities for managing workflows. and Ability to work effectively as part of a team. Abilities. I am a capable and consistent problem-solver skilled at prioritizing and managing projects with proficiency. In my previous role, I contributed Excellent listening, Adaptability to changing, and Fluent in reading and speaking English clearly toward team efforts and business improvements. I am progressive minded and in tune with new developments in my field. I have proven to be effective and collaborative with strong customer service experience, talents. I enjoy collective brainstorming. Please take a moment to review my attached resume and credentials. I would greatly appreciate the opportunity to speak with you regarding my candidacy. Thank you for your consideration. I look forward to speaking with you soon. Best regards, Brandy Worley
Affiliations
- Indeed
- Tiktoc
Work Preference
Work Type
Part TimeImportant To Me
Career advancementWork-life balanceFlexible work hours401k matchPaid time offWork from home optionSoftware
ServiceNow
Hubspot
Websites
Interests
Learning new skills
Advancment
New career
Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Certified Flagger
AWP Traffic Control
04.2018 - 05.2025
Supervisor
Blountville Construction
01.2016 - Current
Customer Service Supervisor
Blountville Auto Salvage
02.2000 - 02.2018
GED -
Sullivan Central High School