Summary
Overview
Work History
Education
Skills
Timeline
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BRANDY WORTMAN

BRANDY WORTMAN

Westerville,OH

Summary

Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills.

Overview

14
14
years of professional experience

Work History

INFRASTRUCTURE OPERATIONS ASSOCIATE

JPMorgan Chase
01.2019 - Current
  • Maintained day-to-day activities of approximately 515 mainframes and their respective operating systems
  • Monitored mainframe job batch streams, observing status of batch job scheduling, batch job exceptions, and associated incident/failure messages and monitor IOC onsite pagers for incident alerts
  • Oversaw operational responsibilities for ZATE/JETS, DR Maintenance release events and LOB application code releases for JP Morgan's largest digital test environment
  • Spearheaded MQ MARS events for ECS Operations by running point on wizard activities and IPL's
  • Performed mainframe incident analysis, issuing notification to documented on-call support application teams
  • Extensive experience providing customer service to both internal and external customers and following GTI Customer Service Excellence Guiding principles.
  • Diagnosed and resolved hardware issues.

Talent Management Consultant

US Air Force Reserve Command
12.2022 - Current
  • Conducted comprehensive training on retention strategies, reeenlistment and extension protocols, and incentive programs
  • Led Operations Group transition to MyFSS ensuring care of over 100 personnel by processing 200 legacy evaluations.
  • Recruited 4 personnel into commander support staff resulting in successful onboarding, achieving full staffing
  • Ensured timely and accurate processing of reenlistments for 10 operations group members

NCOIC COMMANDER SUPPORT STAFF

U.S. Air Force Reserve (Traditional Reservist)
01.2011 - 12.2022
  • Managed processes and activities to support organizational communications, workflow management distribution, and suspense tracking
  • Performed various administrative functions in support of military and civilian leaders; Provides administrative support for organizational personnel and manpower programs
  • Coordinated personnel actions between unit of assignment and military personnel organizations for 3 squadrons; Managed unit SharePoint site as SharePoint designer; Manages official orders program producing over 1000 orders per fiscal year
  • Oversees administration of Defense Travel System for 300 personnel

Education

Master of Science - Technology Management

Florida Institute of Technology
Melbourne, FL
08.2018

Associate of Science - Information Management

Community College of The Air Force
Montgomery, AL
01.2016

Bachelor of Business Administration -

The University of Toledo
Toledo, OH
05.2015

Skills

    • Experience with Z/OS Operating systems
    • Process Improvement
    • Event/Incident Management
    • Project Management
    • Policies & Procedures
      • Training & Leadership
      • Interpersonal Communication
      • Quality Assurance
      • Staff Management

Timeline

Talent Management Consultant

US Air Force Reserve Command
12.2022 - Current

INFRASTRUCTURE OPERATIONS ASSOCIATE

JPMorgan Chase
01.2019 - Current

NCOIC COMMANDER SUPPORT STAFF

U.S. Air Force Reserve (Traditional Reservist)
01.2011 - 12.2022

Master of Science - Technology Management

Florida Institute of Technology

Associate of Science - Information Management

Community College of The Air Force

Bachelor of Business Administration -

The University of Toledo

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BRANDY WORTMAN