Brandy Wright

Tri-Ad International

03.2018 - 12.2022

Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Directed dispatching, routing, and tracking of 7 fleet vehicles.
Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
Processed invoices and payments for dispatched orders to provide proof of transaction.
Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
Generated reports to track deliveries and maintain proper records and documentation.
Closely monitored dispatch board to triage and prioritize over 30 daily calls.
Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
Answered phone calls and responded to customer emails.
Monitored vehicle locations to coordinate timely arrivals.
Utilized dispatch software to enter customer orders, deliveries and receipts.
Ensure Proof of Deliveries are filed within a 24hr period and readily accessible if inquiries
occur
Preprare accurate BOL's
ACE & ACI eManifests
Tracked and monitored vehicle performance and maintenance.
Utilized customer feedback to improve customer service.