Brandy Wurtz
Supervisor
Surprise,Az
Summary
Enterprising professional with experience in the retail industry. Proven ability to lead teams, drive sales and develop successful strategies and plans. Adept in product selection, pricing and category management. Demonstrates track record of improving sales, reducing costs and increasing customer satisfaction. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
28
28
years of professional experience
Work History
Layoff
04.2024 - Current
The company laided off 200+ people
Assembly Line Production Worker
SUB-ZERO
06.2023 - 04.2024
- Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
- Contributed to overall team success by meeting daily production targets consistently.
- Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
- Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
- Enhanced production efficiency by assembling products quickly and accurately on the assembly line.
- Displayed strong problem-solving abilities when faced with challenges during the assembly process, finding solutions efficiently without compromising quality or speed.
- Completed durable assemblies and subassemblies with hand and power tools.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Troubleshot assembly line to repair malfunctions and avoid disruptions.
- Continuously checked products for quality assurance according to strict guidelines.
Merchandise Supervisor
Sam's Club
04.2021 - 06.2023
- Arranged items in favorable positions and areas of store for optimal sales
- Maximized sales and revenue by overseeing merchandise and visual presentation
- Interviewed and hired staff, and oversaw staff training
- Established strong vendor relationships to maintain and support business
- Do monthly audits
- Supervising merchandisers and oversee the club to get the product out and ready for the customers and the store to open
- Performing Customer Service everyday.
Caregiving
04.2021 - 04.2021
Stepped down to care for my mother til she passed.
Assistant Manager
Sam's Club
06.2019 - 04.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Established team priorities, maintained schedules and monitored performance.
Merchandise Supervisor
Sam's Club
05.2015 - 05.2019
- Arranged items in favorable positions and areas of store for optimal sales
- Maximized sales and revenue by overseeing merchandise and visual presentation
- Interviewed and hired staff, and oversaw staff training
- Established strong vendor relationships to maintain and support business
- Do monthly audits
- Supervising merchandisers and oversee the club to get the product out and ready for the customers and the store to open
- Performing Customer Service everyday.
Retail Department Manager
Wal-Mart
09.2009 - 05.2015
- Evaluated performance of department staff and provided feedback and guidance to ensure maximum productivity
- Resolved conflicts and disciplinary issues within the department
- Collaborated with cross-functional teams and department managers to optimize sales
- Delivered excellent customer service, driving quality shopping experiences
- Maximized sales and long-term profitability to achieve department goals.
Sales Associate
Sears Hometown Store
08.2002 - 04.2009
- Met merchandising standards by keeping store stocked and products faced
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Helped customers find and select products
- Followed checklist to complete retail store opening and closing activities
- Introduced promotions and sale opportunities, enticing customers.
Caregiving
05.2001 - 08.2002
Had a baby and moved.
Customer Service Representative
Fry's Electronics
03.1996 - 05.2001
- Operated cash register and POS to process sales transactions and handle payments
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Processed orders, returns, and exchanges in an accurate and efficient manner
- Addressed customers courteously using suitable methods and problem-solving skills.
Education
High School Diploma -
Fountain Valley High School
Fountain Valley, CA06.1994
Skills
- Manager Coaching and Training
- Inventory Control Procedures
- Maintaining Clean Work Areas
- POS Inventory System Operation
- Customer Experience Management
- Workflow Schedules
- Team Meetings
- Inventory Management
- Customer Interaction
- Seasonal Displays
- Delivery Schedules
- Merchandising Logistics
- Merchandise Presentation Standards
- Consumer Trends
- Team Goals
- Asset Protection
- Monthly Audits
- Department Oversight
- Retailer Event Coordination
- Time Management
- Problem-Solving
- Attention to Detail
- Flexible and Adaptable
References
- Amy Bennett, Wal-Mart CAP Team 1 Associate, (623) 633-6520, Amysuewho3@gmail.com
- Lori Hancock, Sam's Club Sales Associate, (623) 297-0961, loriHancock@gmail.com
- Co-Worker
Timeline
Layoff
04.2024 - Current
Assembly Line Production Worker
SUB-ZERO
06.2023 - 04.2024
Merchandise Supervisor
Sam's Club
04.2021 - 06.2023
Caregiving
04.2021 - 04.2021
Assistant Manager
Sam's Club
06.2019 - 04.2021
Merchandise Supervisor
Sam's Club
05.2015 - 05.2019
Retail Department Manager
Wal-Mart
09.2009 - 05.2015
Sales Associate
Sears Hometown Store
08.2002 - 04.2009
Caregiving
05.2001 - 08.2002
Customer Service Representative
Fry's Electronics
03.1996 - 05.2001
High School Diploma -
Fountain Valley High School
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