BRANDY YAGER JAMES
Richmond,VA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Sales Associate
7-eleven Convenience Store
2020.09 - Current
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Inventory Auditor
RGIS Inventory Services
2019.03 - 2020.03
- Reduced discrepancies in inventory records by maintaining thorough documentation and promptly addressing identified issues.
- Counted all physical inventory for a wide variety of businesses and generated department audit reports.
- Streamlined the auditing process for faster results, utilizing advanced software tools and data analysis techniques.
- Established strong working relationships with suppliers/vendors ensuring timely communication of any inventory-related issues.
- Counted all physical inventory and generated department audit reports.
- Ensured compliance with company policies and regulatory requirements during all phases of the auditing process.
Crew Member
McDonald's Corporation
2019.01 - 2019.03
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Inventory Manager
Wal-Mart Corporation
2010.09 - 2015.07
- Improved inventory accuracy by implementing a robust cycle counting program and refining warehouse organization strategies.
- Conducted regular audits of inventory levels to identify discrepancies, taking corrective action when necessary to maintain accurate records.
- Inventoried warehouse stock on monthly, quarterly and annual basis.
- Processed damaged goods and completed wasted inventory paperwork.
- Optimized warehouse layout for efficient storage and retrieval of items, reducing time spent on locating products during order fulfillment processes.
- Memorized facility layout and located products.
- Motivated and managed performance, activities and responsibilities of Inventory Control Team.6
- Managed multiple complex inventory activities and client-driven projects.
Business System Analyst
Virginia Department of Taxation
2000.02 - 2010.03
- Supported the integration of new software applications by liaising between development teams and end users throughout all stages of the project lifecycle.
- Assisted in the selection of appropriate technology solutions by conducting thorough research and feasibility analysis based on organizational goals.
- Maintained system security protocols by implementing stringent access controls, vulnerability assessments, and regular monitoring procedures.
- Promoted a culture of continuous improvement by regularly reviewing system performance, identifying areas for enhancement, and implementing necessary changes.
- Enhanced user experience by designing intuitive system interfaces and providing training materials for endusers.
- Delivered high-quality documentation including functional specifications, test plans, user manuals, and other technical materials.
- Ensured regulatory compliance by staying up-to-date on industry standards and incorporating them into daily operations.
- Streamlined business processes by analyzing system requirements and implementing improvements.
- Developed detailed project plans to monitor progress and ensure timely completion of projects within budget constraints.
- Optimized operations for increased efficiency, utilizing comprehensive data analysis techniques.
- Managed cross-functional teams, fostering strong working relationships and open communication channels among team members.
- Gathered, reviewed and reported on findings.
- Trained business personnel in use of systems.
- Identified needed business improvements and determined appropriate systems required to implement solutions.
- Collected, defined and analyzed business requirements.
- Helped deploy system enhancements to improve field operations.
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Communicated and explained business requirements to team members to understand and implement functional demands.
Education
Computer Programming (degree Pending) - Technology
ECPI University, Richmond VA
Richmond, VAHigh School Diploma -
Meadowbrook High School, Richmond, VA, US
Chesterfield, VA06.1999
Certificate of Comp in Advanced Computer Info Sys - Computer Information Technology
Chesterfield Technical Center, Chesterfield, VA
Chesterfield, VA06.1999
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Microsoft Excel
- Money handling abilities
- Complaint Handling
- Computer Proficiency
- Problem Resolution
- Customer Relations
- System implementation
Certification
Certificate of Completion - Computer Information Systems; Chesterfield Technical Center, Chesterfield, VA
Certificate of Completion - Advanced Computer Information Systems; Chesterfield Technical Center, Chesterfield, VA
Timeline
Sales Associate
7-eleven Convenience Store
2020.09 - Current
Inventory Auditor
RGIS Inventory Services
2019.03 - 2020.03
Crew Member
McDonald's Corporation
2019.01 - 2019.03
Inventory Manager
Wal-Mart Corporation
2010.09 - 2015.07
Business System Analyst
Virginia Department of Taxation
2000.02 - 2010.03
Computer Programming (degree Pending) - Technology
ECPI University, Richmond VA
High School Diploma -
Meadowbrook High School, Richmond, VA, US
Certificate of Comp in Advanced Computer Info Sys - Computer Information Technology
Chesterfield Technical Center, Chesterfield, VA
Certificate of Completion - Computer Information Systems; Chesterfield Technical Center, Chesterfield, VA
Certificate of Completion - Advanced Computer Information Systems; Chesterfield Technical Center, Chesterfield, VA
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