Brandy Young
Sicklerville,NJ
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Astute Business Owner experienced in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
16
16
years of professional experience
Work History
Hairstylist
Brandy’s Hair Care
10.2016 - Current
- Educated customers on products to maximize benefits.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Resolved guest complaints about service or style.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Distributed business cards outside of salon to generate new business.
Technical Customer Service Representative
Verizon Wireless
12.2010 - 08.2016
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Assisted with troubleshooting issues in hardware, software, applications, networks, or devices and answering customer tech questions.
Hair Salon Owner
New Kreations
04.2008 - 03.2010
- Oversaw salon employee performance, facility cleanliness and sales.
- Worked to continuously increase salon business through effective sales, service and operations policies.
- Controlled inventory by tracking expenses, purchases and shelf stock.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Educated customers on products to maximize benefits.
- Processed payments, entering sales in register for prompt customer service.
- Resolved guest complaints about service or style.
- Determined appropriate hair treatments based on conditions and textures.
- Counted and documented opening and closing cash amounts daily.
- Distributed business cards outside of salon to generate new business.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
- Optimized team hiring, training and performance.
- Recorded notes for future reference about customer preferences and services delivered.
Salon Owner/Operator
Kreations Hair Studio
03.2006 - 04.2008
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Learned and remained updated on statutory requirements and regulations.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
Education
Cosmetology License - Cosmetology And Hairstyling
Gordon Phillips Cosmetology School
Blackwood, NJ06.2001
Overbrook Senior High School
Pine Hill, NJ06.2000
Skills
- Adaptable to Changing Client Needs
- Digital Recordkeeping
- Originality and Creativity
- Supply Ordering and Maintenance
- Problem Anticipation and Resolution
- Business Management
- Constructive Feedback
- Supply Monitoring
Accomplishments
- Achieved top 10 through effectively helping with sales.
- Ranked #2 in South Jersey for 2012.
Affiliations
Girl Scouts troop leader
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Timeline
Hairstylist
Brandy’s Hair Care
10.2016 - Current
Technical Customer Service Representative
Verizon Wireless
12.2010 - 08.2016
Hair Salon Owner
New Kreations
04.2008 - 03.2010
Salon Owner/Operator
Kreations Hair Studio
03.2006 - 04.2008
Cosmetology License - Cosmetology And Hairstyling
Gordon Phillips Cosmetology School
Overbrook Senior High School
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