Summary
Work History
Education
Skills
Accomplishments
Timeline
Generic

Brandy Young

Daytona Beach

Summary

Logistics professional prepared for role in package handling. Known for reliable performance in sorting, loading, and ensuring accurate delivery of packages. Focuses on team collaboration and adaptability to meet dynamic operational needs. Demonstrates strong organizational skills and effective communication abilities.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Work History

Customer Service Representative

Health Insurance.com
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.

Package Handler

USPS
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Stored and secured packages in designated areas to prevent damage and theft.

Operator

Cardinal Health
  • Sort, grade, weigh, and inspect products, verifying and adjusting product weight or measurement to meet specifications
  • Observe machine operations to ensure quality and conformity of filled or packaged products to standards
  • Attach identification labels to finished packaged items, or cut stencils and stencil information on containers, such as lot numbers or shipping destinations
  • Monitor the production line, watching for problems such as pile-ups, jams, or glue that isn't sticking properly
  • Stock and sort product for packaging or filling machine operation, and replenish packaging supplies, such as wrapping paper, plastic sheet, boxes, cartons, glue, ink, or labels

Customer Service Rep

Goodwill Retail Store & Donation Center
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Check to ensure that appropriate changes were made to resolve customers' problems
  • Greet customers and ascertain what each customer wants or needs
  • Describe merchandise and explain use, operation, and care of merchandise to customers

Sale Associate

Home Depot
  • Answer questions regarding the store and its merchandise
  • Compute sales prices, total purchases and receive and process cash or credit payment
  • Help customers try on or fit merchandise
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints

Education

High School Diploma -

Miami Central High School
Miami, FL
03-2006

Skills

  • Customer and Personal Service
  • Reading Comprehension
  • Coordination
  • Critical Thinking
  • Judgment and Decision Making
  • Communications and Media
  • Quality Control Analysis
  • Telecommunications
  • Sales and Marketing

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Timeline

Customer Service Representative

Health Insurance.com

Package Handler

USPS

Operator

Cardinal Health

Customer Service Rep

Goodwill Retail Store & Donation Center

Sale Associate

Home Depot

High School Diploma -

Miami Central High School

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Brandy Young