IOS/IPadOS/WatchOS
Brandy Zajic
Trainer For Customer Service Experience
San Antonio,TX
Summary
Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Rep/Team Lead/Training Facilitator
Conduent
San Antonio, Texas
05.2021 - Current
- Assist customers with billing questions, purchases and issues related to accounts
- Assisted customers with setting up payments and managing subscriptions
- Helped lead team members to provide a successful customer experience
- Phone support and chat support
- Trained and mentored new team members on calls to better assist with customer satisfaction
- Financial specialist; 3rd party
- Set up repairs, appointments, and part replacements
- PC, android, IOS and IPadOS troubleshooting
- Handled sensitive PII
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Assisted with preparing information required for quotes and addressed potential service concerns.
- Resolved account issues to build rapport and relationships with clients.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Owner/Artist
BZArtistry
San Antonio, Texas
11.2018 - Current
- Painted over 100 pieces, Sold over 70 pieces
- As the creator, artist, and manager of my own business I create my paintings and crochet creations, sell my art at local shows around San Antonio, Texas, set up and tear down tables for each event, manage my profits, restock on all paint products, canvas, and wood products, and personally handle all of the financial work associated with my business.
Advisor
Randstad
San Antonio, Texas
12.2020 - 04.2021
- Assisted with filing for food stamps, ebt, and financial aid
- Assisted with filing decision disputes
- Handled sensitive PII
- Assisted with checking the status of financial benefits.
Customer Service Representative
Outlook Amusements
San Antonio, Texas
06.2020 - 12.2020
- Assist customers through phone and chat
- Set up customer accounts
- Help customers with purchases, technical issues, and account updates
- Assisted with finding the best consultant for the customer.
- Processed customer adjustments to maintain financial accounts.
- Recorded account information to open new customer accounts.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
Sales Associate
Crown Trophy
San Antonio, Texas
02.2020 - 05.2020
- At Crown Trophy I helped proof orders, build trophies, engraved plaque and glass, and assisted customers
- I worked in the signs department creating signs, stickers, prints, and other custom items
- I used Adobe Illustrator and Photoshop for design programs, and Mimaki printers.
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
Manager
Infinity Hookah Lounge
San Antonio, Texas
02.2017 - 07.2018
- Roughly 40 hookahs during regular hours every night, roughly an additional 100 hookahs for after hours events Fridays and Saturdays
- As manager I oversaw afterhours sales (weekend events), registers, cleaning, handling unruly customers, dealing with customer complaints, crafting hookahs, serving customers, opening and closing the lounge, as well as handling training new employees and scheduling.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Onboarded new employees with training and new hire documentation.
- Maintained professional, organized and safe environment for employees and patrons.
Solutions Provider, M. L. Communications
San Antonio, Texas
02.2016 - 12.2016
- As a Solution Provider I worked as a private contractor for one of the top 3 vendors employed by AT&T
- I canvased various neighborhoods, doing door to door sales helping current customers gain better service, as well as lower their bill; as well as helping new customers transition
- I had a consistent influx of 4 new customers per week.
Media Services
Austin College
Sherman, Texas
03.2015 - 11.2015
- I worked for my colleges Media Services Department, I would assist in any school functions that required microphones, projectors, sound systems, or any wiring
- Along with school functions I would assist with any technical problems occurring throughout the campus.
- Diagnosed and resolved problems with AV equipment and media management systems.
- Provided troubleshooting techniques in integrating professional audio/video systems.
- Commended by management for continuous punctuality and superior performance.
- Oversaw reservation and distribution of AV equipment and facilities for on-site presentations.
- Maintained energy and enthusiasm in fast-paced environment.
Education
No Degree - Psychology
Austin College
Sherman, TX 08.2014 - 11.2015
High School Diploma -
Business Careers High School
San Antonio, TX 08.2010 - 07.2014
Skills
Multi-Tasking
55-60wpm typing speedStrong knowledge of Google applicationsAbility to build strong rapportStrong comprehension skillsAdaptable in strenuous situationsExtensive Customer Service BackgroundResearch and due diligence
Staff education and training
Account management
Training development aptitude
Professional telephone demeanor
Money handling abilities
Service standard compliance
Complaint resolution
Schedule Management
Team Building
Customer Relations
Inter-department collaboration
Training and mentoring
Policies and procedures
Verbal and written communication
Key Performance Indicators
Coaching and mentoring
Online instruction
Remote Learning
Goal-setting
Employee training
Online training experience
Public speaking
Planning and Coordination
Analytical and Critical Thinking
Organization and Time Management
Dependable and Responsible
Attention to Detail
Accomplishments
- Created own business
- Management of small personal business
- Art hanging in gallery
- Artist
- Consistently went above and beyond on metrics with various jobs
- Osha certified
- Microsoft Office Certified
- Promoted to Trainer and Manager of multiple businesses
- IOS, IPadOS, WatchOS training certified
- Diagnostics
- Media services specialist
- IOS
- Financial support
Software
Microsoft Office programs
Windows OS
Mac OS
Photoshop and Illustrator
Google Applications
Interests
Business Management
Creative Endeavors
Marketing
Employee Enrichment
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Customer Service Rep/Team Lead/Training Facilitator
Conduent
05.2021 - Current
Advisor
Randstad
12.2020 - 04.2021
Customer Service Representative
Outlook Amusements
06.2020 - 12.2020
Sales Associate
Crown Trophy
02.2020 - 05.2020
Owner/Artist
BZArtistry
11.2018 - Current
Manager
Infinity Hookah Lounge
02.2017 - 07.2018
Solutions Provider, M. L. Communications
02.2016 - 12.2016
Media Services
Austin College
03.2015 - 11.2015
No Degree - Psychology
Austin College
08.2014 - 11.2015
High School Diploma -
Business Careers High School
08.2010 - 07.2014