Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Brandy Zapotosky

Hayward

Summary

Dynamic professional with extensive experience as a Patient Service Supervisor at Quest Diagnostics, excelling in compliance oversight and customer service. Proven track record in enhancing patient satisfaction and streamlining operations. Adept at document management and fostering team collaboration to achieve organizational goals. Recognized for attention to detail and effective problem-solving skills. Works well in stressful situations.

Overview

26
26
years of professional experience

Work History

HACIL Secretary School Board Member

Hayward Community School District
Hayward
07.2023 - Current
  • Attended various meetings with other board members, administrators, faculty, parents and community stakeholders to discuss issues facing the school district.
  • Drafted resolutions for approval by the school board on topics such as curriculum development, policy changes, and facility upgrades.
  • Collaborated with various departments to support and establish programs, lessons and student activities.
  • Cultivated positive relationships with parents and staff to facilitate school operations and student success.
  • Ensured compliance with applicable laws, regulations, policies and procedures governing board operations.
  • Reviewed contracts before submitting them for approval by the Board.
  • Monitored deadlines associated with tasks assigned to directors during board meetings.
  • I attended all Board meetings.
  • Prepared correspondence on behalf of the Board of Directors when requested by the Chairman or Executive Director.
  • Provided administrative support to the Board of Directors and Executive Director.

Secretary

Extreme Landscaping and Snow Control Inc
Woodridge
12.2013 - 04.2022
  • Handled confidential documents with discretion.
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Reviewed billing statements for accuracy prior to submitting them for payment processing.
  • Prepared expense reports in accordance with company policies and procedures.
  • Responded to customer inquiries via email or telephone in a polite and professional manner.
  • Processed invoices for payment; tracked payments received from vendors and clients.
  • Provided assistance with onboarding new employees by preparing orientation materials.
  • Responded promptly to requests from external auditors during audits.
  • Reviewed timecards at month end to ensure accuracy before approving payment.

Patient Service Supervisor

Quest Diagnostics
Bolingbrook
01.2000 - 01.2012
  • Provided oversight of front desk operations such as scheduling appointments, registering new patients, collecting payments.
  • Monitored patient satisfaction surveys, identified areas for improvement, and developed plans for implementation.
  • Established performance goals for staff members and provided feedback on progress towards achieving those goals.
  • Resolved customer complaints in a timely manner while maintaining positive relationships with customers.
  • Supervised daily operations within the Patient Services Department ensuring adherence to organizational standards.
  • Participated in meetings with department heads regarding changes in policies or procedures affecting patient care.
  • Identified opportunities for process improvement within the department.
  • Troubleshot and resolved department issues to maintain patient satisfaction and keep optimal patient flows.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Maintained awareness of government regulations, health insurance changes and financing options.
  • Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.

Education

Some College (No Degree) - Patient Care Tech

College of DuPage
Glen Ellyn, IL

Skills

  • Document management
  • Meeting coordination
  • Compliance oversight
  • Contract review
  • Expense reporting
  • Data entry
  • Customer service
  • Communication skills
  • Time management
  • Problem solving
  • Attention to detail
  • Task prioritization
  • Organization
  • Team collaboration
  • Office administration

References

References available upon request.

Timeline

HACIL Secretary School Board Member

Hayward Community School District
07.2023 - Current

Secretary

Extreme Landscaping and Snow Control Inc
12.2013 - 04.2022

Patient Service Supervisor

Quest Diagnostics
01.2000 - 01.2012

Some College (No Degree) - Patient Care Tech

College of DuPage

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