Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandy Richau

Bismarck

Summary

Dynamic customer service professional with extensive call center experience at Farmers Union, excelling in data management and client relations. Proven ability to enhance customer satisfaction through effective communication and problem resolution. Skilled in CRM software and data entry, with a strong focus on teamwork and operational efficiency.

Overview

11
11
years of professional experience

Work History

CSR

Farmers Union
06.2021 - Current
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained up-to-date knowledge of product and service changes.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Maintained confidentiality of information regarding clients and company.

Utility Line Locator

Ace Utilities
05.2020 - 05.2021
  • Expedited project timelines by quickly responding to locate requests from contractors and homeowners.
  • Enforced strict safety protocols while working around live electrical wires or gas pipelines, minimizing the risk of accidents during routine field work.
  • Promoted teamwork among colleagues within the organization, sharing knowledge and experience in order to improve overall performance in the field of utility line locating services.
  • Supported public awareness campaigns about the importance of contacting a line locator before digging or excavating projects.
  • Demonstrated adaptability by effectively utilizing various utility line detection methods and equipment based on specific project requirements or unique site conditions.

Utility Line Locator Area Manager

Summit Utility Services
04.2014 - 04.2020
  • Mitigated damage risk by providing clear communication to construction crews regarding the location of sensitive utility lines.
  • Conducted thorough site evaluations for potential conflicts between existing utilities and proposed construction plans.
  • Collaborated with other utility companies to share critical information about underground infrastructure.
  • Increased accuracy in utility line mapping by utilizing GPS technology and databases for precise location identification.

Education

GED -

Adult Learning Center
Bismarck, ND

Skills

  • Call center experience
  • Customer focus
  • Complaint handling
  • CRM software
  • Customer service
  • Computer proficiency
  • Data entry
  • Scheduling
  • Call management
  • Product knowledge
  • Client relations
  • Filing
  • Microsoft Excel
  • Microsoft Office Suite
  • Data collection
  • Account management

Timeline

CSR

Farmers Union
06.2021 - Current

Utility Line Locator

Ace Utilities
05.2020 - 05.2021

Utility Line Locator Area Manager

Summit Utility Services
04.2014 - 04.2020

GED -

Adult Learning Center

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