Brandy Duncan
Harrah,OK
Summary
I have worked in a variety of fields. I have great customer service skills and work well with a team as well. I learn quickly and work hard. My various jobs in different fields gives me a variety of skills that make it easy for me to learn new trades.
Overview
16
16
years of professional experience
Work History
Amazon Flex Driver
Self Employed
Fort Worth, TX
09.2023 - Current
- Handled packages responsibly, reducing instances of damage or loss during transit.
- Completed thorough vehicle inspections before each shift, identifying any potential maintenance needs or safety concerns early on.
- Increased customer satisfaction with timely deliveries and accurate package handling.
- Utilized navigation tools for efficient route planning, minimizing delays due to traffic or road closures.
- Followed all company policies and procedures, maintaining a strong record of compliance with Flex Driver standards.
- Managed time effectively to maximize the number of packages delivered per shift.
- Delivered goods and products to customer on time and in excellent condition.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
Director of Operations
ACT Event Services
Irving, TX
04.2022 - 09.2023
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Established and monitored quality assurance standards to achieve operational excellence.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
- Mentored and coached team members to foster productive and engaging work environment.
- Oversaw day-to-day production activities in accordance with business objectives.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
Rural Carrier
UNITED STATES POSTAL SERVICES
HARRAH
08.2016
- Sort and bundle incoming mail, placing special focus on areas that they need to be delivered to
- Ascertain that mail such as parcels, packages and letters are properly bundled according to their type and delivery location
- Place all bundled mail in different sacks and load them onto assigned delivery vehicle
- Ascertain that work orders for all assigned mail is obtained from the supervisor
- Map appropriate routes using both the GPS and standard maps, ensuring that the shortest and safest routes are determined
- Drive assigned delivery vehicle to different delivery destinations in a time efficient manner
- Verify addresses on work orders and parcels / packages / envelopes with actual addresses
- Hand over mail to customers by first verifying their identities and ensure that any needed signatures are obtained
- Deliver COD (cash on delivery) parcels, obtain signatures on receipts and ensure that the right amount of payments are made
- Relay all delivery information to the postal station and communicate any problems such as route problems in rural areas to the supervisor
- Ascertain that the assigned vehicle remains in good repair and that minor maintenance and repair work is timely performed.
Park & Recreation Board Co-Chair(Volunteer)
CITY OF HARRAH PARK & RECREATION BOARD
04.2016 - Current
- Review current parks and recreation programs and facilities in the city to determine additional needs, and vote on recommendations pertaining to parks and recreation guidelines, policies, facilities, or user fees, if any
- Provide and gather public input on parks and recreation related long-range plans
- Serve and work extensively with City Council, Mayor, City Manager and other boards and board members to plan construction, maintenance and funding of parks and recreation facilities
- Review all parks and recreation-related matters submitted to the Board
- Promote maximum utilization of parks, recreation facilities and programs
- Enhance the quality of the leisure life of all city residents through parks and recreation programs and services
- Create and run a wide variety of recreational activities and events aimed at enhancing life in our community
- Create and planned a city Christmas parade and event
- Including but not limited to mapping and creating maps and routes, organizing light displays, calling participants and vendors, booking all activities and food trucks, Conducted post-event evaluations in order to determine how future events could be improved
- Create, run, update, and edit website for park events and projects.
Retail Sales Merchandiser
Advantage Sales & Marketing
09.2014 - 06.2015
- Tour store and determine placement for new promotional displays
- Determine amount of merchandise needed and locate inventory for each display
- Excels at managing visual product displays to maximize sales and customer interest
- Diligent & detail oriented planning of displays in a timely manner
- Developed and maintained relationships with owners, managers, and key personnel to develop sales and marketing plans that increased excitement and sales of the brand
- Execute merchandising and floor moves based on seasonal changes, business needs, and trends
- Answer questions regarding inventory, new product arrivals, and back stock
- Insuring products are labeled, priced, and displayed properly
- Working in new products to shelf plan-o-gram and correcting any mistakes or alterations.
Server
British Beverage Company Dallas TX
02.2014 - 06.2014
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Collect payments from customers
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmission to kitchen staff
- Prepare checks that itemize and total meal costs and sales taxes
- Take orders from patrons for food or beverages
- Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
- Present menus to patrons and answer questions about menu items, making recommendations upon request
- Clean tables or counters after patrons have finished dining
- Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties
- Inform customers of daily specials
- Stock service areas with supplies such as coffee, food, tableware, and linens
- Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests
- Perform cleaning duties, such as sweeping, tidying up server station, stocking ice, refilling side items, or checking bathroom
- Provide guests with information about local areas, including giving directions.
Promotional Model
Diageo Addison TX
10.2013 - 04.2014
- To inform consumers about specific products represented by Diageo at various off premise locations (grocery stores, liquor stores, etc.)
- Help promote products and product awareness while increasing sales
- Follow strict routines of diet, sleep, and exercise to maintain appearance
- Hand out samples or gifts, demonstrate products, and converse with adults while dressed in promotional gear representing each individual brand
- Keep areas neat while working and return items to correct locations following demonstrations
- Sell products being promoted and keep records of sales
- Set up and arrange displays or demonstration areas to attract the attention of prospective customers
- Suggest specific product purchases to meet customers' needs
- Transport, assemble, and disassemble materials used in presentations
- Learn about competitors' products or consumers' interests or concerns to answer questions or provide more complete information.
Hostess
Maguire's Dallas DallasTX
08.2010 - 03.2013
- Greet guests and seat them at tables or in waiting areas
- Provide guests with menus
- Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings
- Answer telephone calls and respond to inquiries or transfer calls
- Inspect dining and serving areas to ensure cleanliness and proper setup
- Receive and record patrons' dining reservations
- Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.
Store Manager
Kwik Chek Food Stores Inc. WylieTX
10.2008 - 05.2012
- Communicating with vendors to assure necessary items are ordered
- Ordering gas and grocery items weekly
- Read gas meters, and maintain records of the amounts of gas received and dispensed from holders
- Interview and hire staff, and oversee staff training
- Maintain records of goods ordered and received
- Resolve customer complaints regarding sales and service
- Monitor customer preferences to determine focus of sales efforts
- Review operational records and reports to project sales and determine profitability
- Administer systems and programs to reduce loss, maintain inventory control, or increase safety
- Monitor and review paperwork procedures and systems to prevent error-related shortages
- Perform cash audits in paperwork and count cash deposits to fully account for store cash daily
- On call 24/7 to help employees with any problems and to make sure I am aware of any situations immediately.
Education
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Garland High School
Skills
Bilingual (English, Spanish)
Timeline
Amazon Flex Driver
Self Employed
09.2023 - Current
Director of Operations
ACT Event Services
04.2022 - 09.2023
Rural Carrier
UNITED STATES POSTAL SERVICES
08.2016
Park & Recreation Board Co-Chair(Volunteer)
CITY OF HARRAH PARK & RECREATION BOARD
04.2016 - Current
Retail Sales Merchandiser
Advantage Sales & Marketing
09.2014 - 06.2015
Server
British Beverage Company Dallas TX
02.2014 - 06.2014
Promotional Model
Diageo Addison TX
10.2013 - 04.2014
Hostess
Maguire's Dallas DallasTX
08.2010 - 03.2013
Store Manager
Kwik Chek Food Stores Inc. WylieTX
10.2008 - 05.2012
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Garland High School
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