BRANDY HEMBREE
South Pittsburg,TN
Summary
-Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
-Diligent Business Professional with solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.
Overview
16
16
years of professional experience
Work History
Guest Services Agent
Best Western Hotel
12.2024 - Current
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Collected room deposits, fees, and payments.
- Maximized revenue by upselling room upgrades and additional services.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Managed group bookings to ensure seamless organization of events and accommodations.
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Streamlined check-in processes for increased efficiency and reduced wait times.
- Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
- Greeted guests upon arrival and offered assistance.
- Developed strong relationships with repeat customers, fostering loyalty and return visits.
- Collaborated with housekeeping staff to ensure rooms were prepared and available on time.
- Acted as liaison between guests and hotel departments to facilitate communication regarding special requests or concerns effectively addressing any issues that arose during their stay.
- Improved guest experience scores by consistently delivering exceptional service through active listening skills.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Greeted guests upon arrival by providing warm welcome.
- Maintained high level of professionalism and discretion when dealing with guests.
- Responded to guest inquiries to maximize guest satisfaction.
- Managed check-in and check-out procedures for guests.
- Handled customer complaints to satisfy and retain guests.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Created welcoming and comfortable environment for guests.
- Upheld hotel policies and procedures by providing high level of customer service.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
Assembly Line Production
Neaton Auto Products Manufacturing
01.2010 - 06.2023
Assistant Manager
Silver Creek Mini Mart
01.2009 - 06.2023
- Stocked shelves
- Checked inventory
- Ordered beer, tobacco and groceries
- Handled bank deposits
- Trained new hires
- Paid out merchants
- Ordered toppings, crust, chicken, and boxes for Hunts Brothers pizza portion
Customer Service Associate, ASM, GSM
Family Dollar
12.2013 - 04.2023
- Ran cash register
- Stocked shelves
- Prepared schedules
- Ordered inventory
Early Head Start Teacher
Tallatoona CAP, Headstart
08.2018 - 09.2022
- Plan and carry out a curriculum that focuses on different areas of child development
- Used developmentally appropriate practices to facilitate activities with groups and individuals
- Taught children basic skills such as identifying colors, numbers, shapes and letters
Janitor
Coosa High School
01.2018 - 07.2022
- Cleaned classrooms and school, including bathrooms, lunchroom, lobby, halls and staircases
Dietary Aide
Winthrop Health and Rehabilitation
03.2017 - 05.2022
- Prepped all desserts and beverages for the patients
- Filled and organized name cards
- Managed patient diets and liquid intake
- Determined consistency of meats for each patient
- Ran tray line
Education
Madison Consolidated High School - Business Management, Marketing
Madison Consolidated High School
01.2004
BACHELOR OF SCIENCE -
University of Phoenix
04.2025
Skills
- Office management
- Dietary aide experience
- Leadership
- Driving
- Childcare
- Nannying
- Cooking
- Early childhood education
- Special education
- Teaching
- Hospitality
- Problem-Solving
- Computer Literacy
- Project Management Tools
- Strong Communication
- Guest communication
- Listening skills
- Writing and verbal communication
- Check-in and Check-out procedures
- Complaint handling
- Guest inquiry resolution
- Guest services
- Team building and supervision
- Patience and composure
- Administrative skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePaid time offPaid sick leaveQuote
Almost everything worthwhile carries with it some sort of risk, whether it’s starting a new business, whether it’s leaving home, whether it’s getting married, or whether it’s flying into space.
Chris Hadfield
Timeline
Guest Services Agent
Best Western Hotel
12.2024 - Current
Early Head Start Teacher
Tallatoona CAP, Headstart
08.2018 - 09.2022
Janitor
Coosa High School
01.2018 - 07.2022
Dietary Aide
Winthrop Health and Rehabilitation
03.2017 - 05.2022
Customer Service Associate, ASM, GSM
Family Dollar
12.2013 - 04.2023
Assembly Line Production
Neaton Auto Products Manufacturing
01.2010 - 06.2023
Assistant Manager
Silver Creek Mini Mart
01.2009 - 06.2023
BACHELOR OF SCIENCE -
University of Phoenix
Madison Consolidated High School - Business Management, Marketing
Madison Consolidated High School
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