Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
SoftwareEngineer

Brandy Howland

Galveston,TX

Summary

Well-qualified, with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals.

Ready to leverage training and experience to take on new professional challenges.

Overview

26
26
years of professional experience

Work History

Property Manager

Renters Warehouse
04.2018 - Current
  • Established strong, professional relationships with residents/ clients/ customers by promoting team collaboration and delivering exemplary service.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office. Completed data entry tasks with accuracy and efficiency.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Responded to escalated resident concerns and issues and monitored resolution.
  • Scanned documents and saved in database to keep records of essential organizational information. Kept accurate records of all resident and tenant correspondence.
  • Managed and responded to team-leading high volume of support tickets/cases and chats submitted via email and through support portal.

Realtor/Regional Property Manager

Ultima Real Estate
01.2012 - 04.2018
  • Compared recently sold leased area properties to determine competitive market prices. Conducted comprehensive market analysis to identify opportunities for investors.
  • Promoted sales of properties through advertisements, open houses and online advertising platforms.
  • Liaised between buyers and sellers/ landlord- tenants to establish favorable prices and negotiate contract terms.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances. Advertised client properties through websites, social media, and real estate platforms.
  • Coordinated appointments with buyers, sellers, tenants and other realtors to show buyers and tenants prospective homes.
  • Wrote contracts/ leases, negotiated, facilitated, and managed real estate transactions.


Property Manager/Licensed Realtor

Award Realtors & Property Management
02.2004 - 01.2012
  • Handled tenant/ customer/client complaints promptly and appropriately via chat apps and email.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes. Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Developed and implemented marketing strategies to increase occupancy rates.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Utilized owner and client files through PROMAS software
  • Verified tenant incomes and other pertinent information- background checks before accepting lease applications.

Virtual Assistance/ Data Entry/Live Chat Agent

Travel Planners
05.1997 - 03.2004
  • Responded to inbound customer inquiries and provided technical assistance through email and multiple chat apps.
  • Completed data entry tasks with accuracy and efficiency. Organized, sorted, and checked input data against original documents. Entered data into various computer systems accurately. Scanned documents and saved in database to keep records of essential organizational information.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Scheduled and coordinated travel arrangements for office staff members.
  • Trained new team members on live chat procedures and customer service protocols.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated & resolved customer complaints & inquiries by identifying problems, suggesting solutions and implementing corrective action.
  • Managed and responded to team-leading volume of support tickets and chats submitted via email and through support portal.
  • Overcame objections and negotiated payments and helped customers regain or retain current account status.
  • Generated reports to track performance and analyze trends. Created user accounts and assigned permissions.


Education

Real Estate License - Real Estate

Kaplan College
Arlington, TX
01.2004

Associate of Arts - Business

Tarrant County College District
Fort Worth, TX
01.2002

Skills

  • Skilled at working independently and collaboratively in a team environment Self-sufficient; ability to manage time effectively REMOTELY-Ability to secure quiet workspace with reliable internet
  • Attention to details, strong analytical skills and consultative skillset to analyze current usage situations, customer goals, issues, conflict resolution and recommend actions that drive success for clients/ customers
  • Proficient in Chat Apps, Sales Force, Microsoft Office, App Folio, PROMAS, Teams, Cloud- Based File Management and other platform computer applications
  • Dependability- Follow Instructions, responds to management directions, takes responsibility; keeps commitments Strong problem-solving skills-excellent communication and interpersonal skills

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Property Manager

Renters Warehouse
04.2018 - Current

Realtor/Regional Property Manager

Ultima Real Estate
01.2012 - 04.2018

Property Manager/Licensed Realtor

Award Realtors & Property Management
02.2004 - 01.2012

Virtual Assistance/ Data Entry/Live Chat Agent

Travel Planners
05.1997 - 03.2004

Real Estate License - Real Estate

Kaplan College

Associate of Arts - Business

Tarrant County College District

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Brandy Howland