Brandy J Tineo
Orlando,FL
Summary
Proven problem-solver and communicator, I enhanced customer satisfaction at Clear by implementing cost-saving measures and fostering a welcoming environment. At ProCare Health Center, I prioritized patient trust and confidentiality, showcasing my multitasking ability and customer service skills. Achieved significant improvements in operational efficiency and client relations, without relying on numerical data.
Overview
3
3
years of professional experience
Work History
Ambassador
Clear
08.2024 - Current
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Optimized embassy operations, introducing cost-saving measures without compromising service quality.
Chiropractic Assistant
ProCare Health Center
10.2023 - 05.2024
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
Sales Associate
Journeys Kidz
10.2023 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- It was a seasonal job.
Crew Member
McDonald's
03.2022 - 09.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
High School Diploma -
Colonial High School
Orlando, FL05-2023
Skills
- Problem-solving
- Customer service
- Multitasking
- Excellent communication
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Ambassador
Clear
08.2024 - Current
Chiropractic Assistant
ProCare Health Center
10.2023 - 05.2024
Sales Associate
Journeys Kidz
10.2023 - 01.2024
Crew Member
McDonald's
03.2022 - 09.2023
High School Diploma -
Colonial High School
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