Brandy Jones
Cincinnati
Summary
Dynamic and results-driven professional with extensive experience, excelling in customer service and sales processing. Proven ability to build strong relationships, enhance customer satisfaction, and drive revenue growth through effective communication and product knowledge. Skilled in inventory management, ensuring seamless operations and repeat business.
Overview
28
28
years of professional experience
Work History
Sales Assistant
Ryan and Lamb
05.2022 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Office Manager
Champion Cleaning Specialists
02.2001 - 10.2004
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Updated reports, managed accounts, and generated reports for company database.
- Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
- Built relationships with customers to encourage repeat business.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Implemented processes for tracking employee progress in safety training programs, enabling efficient identification of skill gaps or areas needing further instruction.
- Developed customized training materials tailored to specific job roles and responsibilities, ensuring relevance and effectiveness.
Office Manager
United Industrial Cleaning
09.1997 - 03.2001
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
Education
High School Diploma -
John I. Burton
Norton, VA06-1995
Skills
- Customer service
- Sales processing
- Point of sale systems
- Inventory management
- Relationship building
- Effective communication
Timeline
Sales Assistant
Ryan and Lamb
05.2022 - Current
Office Manager
Champion Cleaning Specialists
02.2001 - 10.2004
Office Manager
United Industrial Cleaning
09.1997 - 03.2001
High School Diploma -
John I. Burton
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