BRANDY L. BURNS
TALLAHASSEE,FL
Summary
Highly capable customer service professional with 12 years of demonstrated ability to supervise, lead, follow and serve in all aspects of customer service relations, while also being responsible for providing management, technical guidance, and professional support to both superiors and subordinates.. Experienced in planning and managing programs and activities with demonstrated leadership, cross-cultural awareness, and dedication. Proficient with analyzing numerical data and experienced with web-based management systems and public lecture using power point and online internet research. Timely and professional conflict resolution during stressful situations. Ability to work in a collaborative environment, whether independently or with a team, to manage workload efficiently with careful attention to detail and accuracy. Effective communication and relationship building skills with all levels of an organization.
Overview
14
14
years of professional experience
Work History
Accountant/ Title Clerk
Camping World RV Sales
Midway, FL
07.2018 - Current
- Performed clerical support functions for a busy rv sales business which required detailed scheduling of jobs and coordinating multiple priorities and projects
- Assisted with general accounting functions maintained and handled accounts receivable and accounts payable
- Handled day-to-day accounting processes to drive financial accuracy.
- Investigated and resolved billing problems for various businesses
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Negotiated costs for local businesses and lowered the overall expenses of the company by nearly 60 percent
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Contributed successful recommendations to provide proficient work flow plus time management to various companies
- Gathered financial information, prepared documents, and closed books.
- Provided telephone support, troubleshooting, diagnosis, and resoluted to clients
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
- Used advanced software to prepare documents, reports, and presentations.
- Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
- Streamlined month-end closing processes, resulting in reduced time spent on financial reporting tasks.
- Managed cash flow effectively, ensuring all company liabilities were met in a timely manner and surplus funds were invested wisely.
- Collaborated with external auditors during the annual audit process to provide necessary documentation and address any concerns or findings promptly.
- Maintained accurate records of fixed assets, including acquisition costs, depreciation schedules, and current values for insurance purposes.
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
- Prepared and filed tax forms to meet needs of customers.
- Improved financial reporting accuracy through meticulous data analysis and reconciliation efforts.
- Enhanced financial decision-making capabilities by providing timely, accurate information to management through regular performance reports.
- Reduced expenses by negotiating with vendors for better pricing and terms on services and supplies.
- Conducted detailed cost-benefit analyses for proposed projects, guiding senior management in making informed investment decisions.
- Improved financial decision-making by creating comprehensive financial models and forecasts.
- Enhanced team productivity and knowledge by leading regular training sessions on accounting best practices and software updates.
- Achieved compliance with all tax regulations by staying updated on changes and conducting thorough reviews of financial operations.
- Contributed to enhanced revenue growth by analyzing revenue streams and identifying underperforming areas.
- Reduced financial risks by implementing robust internal controls and monitoring mechanisms.
- Led successful integration of financial systems following merger, ensuring continuity and accuracy of financial reporting.
- Facilitated smoother audit processes by maintaining organized and comprehensive financial documentation.
- Prepared and analyzed financial statements to ensure compliance with accounting standards.
- Processed title applications and maintained accurate vehicle records.
- Assisted customers with title transfers and registration inquiries efficiently.
- Verified documentation for compliance with state regulations to ensure accuracy.
- Coordinated with DMV to resolve discrepancies in vehicle information promptly.
- Supervised title processing team to enhance workflow efficiency and accuracy.
- Developed training materials for new staff on title processing protocols.
- Implemented quality control measures to reduce errors in title documentation.
- Streamlined record-keeping system, improving retrieval time for customer requests.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
- Calculated and remitted state sales tax, service, and other charges.
- Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
- Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
- Contacted [State] Motor Vehicle Department to determine status of pending titles.
- Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Streamlined title processing by efficiently managing documentation and maintaining accurate records.
- Organized and maintained a comprehensive database of all title transactions, allowing for easy retrieval in cases of disputes or audits.
- Kept up-to-date with state and federal regulations to prevent errors and fraud.
- Created a centralized filing system that allowed easy access to pertinent information about each client''s vehicle title status or history.
- Collaborated with various departments to ensure smooth workflow for title processing and delivery.
Home Health Aide
Rebekah Walton( Private Employer)
Tallahassee, FL
08.2012 - 12.2017
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
Education
Bachelor - Business Administration
Columbia College
05-2012
Associates - Paralegal
TCC
08-2010
Skills
- Project Management
- Data Entry
- Multi-Tasking
- Customer Service Relations
- Call Management
- Personnel Management
- Word Processing
- Communication
- Detail Oriented
- Inventory Control
- Managerial Duties
- Troubleshooting & Issues Diagnosis
- Scheduling
- Time Management
- Accounts Payable/ Receivable
- Filing Data Archiving
- Office Equipment Operations
- Resource Management
- Accounting and bookkeeping
- Accounts payable and receivable
- Bank reconciliation
- Bookkeeping
- Financial statements
- Financial reporting
- Attention to detail
- Cash flow analysis
- Customer relations
- Finance
- Accounts payable
- Account reconciliation
- Data analysis
- General ledger entries
- Account reconciliation processes
- Management accounting
- Title processing
- File management
- Accuracy and precision
- Notary public
- Title research
- Document review
- Legal compliance
- Deadline management
- Documentation review
- Loan documentation
- Temporary tags
- Title examination
- Property transactions
- Renewals management
- Report preparation
- Escrow coordination
- Records evaluation
- Data entry
- Excellent communication
- Multitasking
- Multitasking Abilities
- Records coordination
- Research and analysis
- Records analysis
- Verification
- Document summarization
- Local record searches
- Teamwork
- Interpersonal communication
- Conflict resolution
- Teamwork and collaboration
- Problem-solving
- Time management
- Problem-solving abilities
- Reliability
- Critical thinking
Timeline
Accountant/ Title Clerk
Camping World RV Sales
07.2018 - Current
Home Health Aide
Rebekah Walton( Private Employer)
08.2012 - 12.2017
Associates - Paralegal
TCC
Bachelor - Business Administration
Columbia College