Brandyn Grosse
Springtown,TX
Summary
A professional Well-regarded production advisor highly effective at analyzing data and trends to make timely, useful, and effective recommendations. Well-versed in operating in complex, dynamic environments under tight deadlines. Prepared to leverage 14+ years' experience in the material handling industry to take on new position with Shoppa's Material handling.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Used Equipment Production Advisor
Shoppas Material Handling
05.2023 - Current
- Established/monitored timelines and effectively communicated with sales team due dates for used equipment.
- Reviewed used equipment repair/refurbishing quotes to determine that 35% gross profit margin was achieved.
- Provided equipment options to sales staff to fit customer specific needs, EX- budget, facility requirements, environment requirements.
- Developed relationships with sales representatives to ensure consistent order submission and order accuracy.
- Managed risk effectively by closely monitoring stocking levels of used equipment and made timely adjustments.
- Professionally and effectively worked with team of billing experts and technicians to ensure equipment is delivered on time.
Shop Service Advisor/Coordinator
Shoppas Material Handling
05.2023 - 08.2023
- Developed process for customer contact for shop service needs.
- Contacted customers and clearly communicated needs of their equipment and why.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Established rapport and trust with customers through attentive listening and clear communication.
- Provided face to face run through on equipment needs when required or desired by customers.
- Provided weekly updates and Eta's of repair progress to customers.
- Effectively communicated with technicians, shop foreman, quote coordinators, and sales representatives to achieve best outcome for customer.
Shop Service Advisor/Coordinator
Shoppas Material Handling
05.2022 - 05.2023
- Developed process for customer to communicate equipment service needs.
- Contacted customers and clearly communicated needs of their equipment and why.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Established rapport and trust with customers through attentive listening and clear communication.
- Provided face to face run through on equipment needs when required or desired by customers.
- Provided weekly updates and Eta's of repair progress to customers.
- Effectively communicated with technicians, shop foreman, quote coordinators, and sales representatives to achieve best outcome for customer.
Field Service Advisor / Dispatcher
Shoppas Material Handling
11.2021 - 05.2022
- Efficiently manage and dispatch team of technicians to ensure service calls and PM service's were completed in timely manner.
- Take customer service calls for any and all concerns.
- Review and adjust service work orders to prepare for invoicing
- Invoice service and pm work orders.
- Create, receive, and complete purchase orders for vendors and technicians.
- Review, edit, and audit technician time cards.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Managed timelines effectively by closely monitoring specific customer needs and making timely adjustments.
Lead Quotes Coordinator
Shoppas Material Handling
08.2021 - 11.2021
- Work with team of coordinators to build, and supply service and repair quotes to customers.
- Lead team and department in direction that would ensure increased efficiency and minimal waste of time, energy and resources.
- Worked with team of service advisors and managers to ensure quote accuracy.
- Increased efficiency by streamlining coordination processes.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Improved team productivity with regular communication and progress updates, fostering collaborative work environment.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
On Site Technician/Sales-Branch Management
Adept Equipment Services
11.2015 - 08.2021
- Technician-service and repair fleet of 150+ forklifts as well as assist in training of onsite mechanic personnel
- Keep track of what units need servicing/scheduling services to keep fleet OSHA compliant.
- Sales/Branch management-Grow small business in Colorado Springs area via new client base, Create new clientele via face to face and cold call interaction with new customers.
- Provided customer support for invoicing/billing/quotes/general needs
- Kept Technicians supported for parts and job flow efficiency.
- Ordered parts, provided tech support via phone and onsite supervision.
- Ensured safe work habits are taking place for techs via onsite inspections.
- Maintained company fleet vehicles for company use.
- Maintained function and cleanliness of branch when any needs arose.
Field Technician/Operator Trainer/Operator Instructor Trainer
Crown Lift Trucks
10.2010 - 11.2015
- Field Technician-provided onsite PM and maintenance services and repair on all makes and models of material handling equipment in Colorado, Wyoming, and Nebraska.
- Solely responsible for any territory in Wyoming outside Cheyenne.
- Operator Training/Operator Instructor Training-Communicated with sales team and scheduled/facilitated training classes.
- Provided instruction on proper operating practices for forklifts/pallet jacks and other material handling equipment with customers at their place of business.
- Provided classes in order to train customer personnel on how to provide operator training themselves. "Train the trainer"
- Provide current information on OSHA standards for customer equipment and facility.
- Maintained a professional appearance.
- Maintained and ensured a clean, safe and pleasant work area.
Technician
MV Transportation
07.2010 - 10.2010
- Provided any and all maintenance and repair services on shuttle bus fleet.
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
- Reduced downtime for machines through proactive identification and resolution of technical issues.
- Collaborated with cross-functional teams to ensure timely completion of complex projects.
- Maintained a professional appearance.
- Maintained and ensured a clean, safe and pleasant work area.
Technician
Vahsholtz Automotive
08.2008 - 07.2010
- Any services required on all makes and models of vehicles excluding alignments, exhaust systems (fabrication), and tires.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Collaborated with cross-functional teams to ensure timely completion of complex projects.
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks on customer vehicles.
- Reduced downtime for customer vehicles through proactive identification of potential issues.
- Maintained a professional appearance.
- Maintained and ensured a clean, safe and pleasant work area.
Apprentice Technician
Kelley Fleet Services
02.2007 - 07.2008
- Perform preventative maintenance on forklifts, pallet jacks. General semi maintenance on lights, fluid levels, leaks, defective gaskets and seals when needed.
- Minor fabrication.
- Completed work in timely and efficient manner;
- Maintained professional appearance.
- Maintained and ensured clean, safe and pleasant work area.
- Enhanced equipment performance by conducting regular maintenance and repairs, ensuring minimal downtime.
- Assisted senior technicians with complex repair tasks, leading to efficient and timely completion of projects.
Tire Technician
S&S Tire
08.2006 - 02.2007
- Removed, replaced, rotated, balanced and repaired tires.
- Enhanced safety standards by conducting thorough inspections of tires and related components.
- Tested and installed batteries.
- Stocked inventory.
- Assisted fellow technicians whenever needed; restocked inventory with new parts and supplies.
- Completed work in timely and efficient manner
- Maintained professional appearance at all times.
- Maintained and ensured clean, safe and friendly work area.
- Ensured customer's and employer's needs were met and provided excellent customer service.
Education
Associate of Science - Occupational Studies
Universal Technical Institute (UTI)
Phoenix, AZ05.2008
High School Diploma -
Woodland Park High School
Woodland Park, CO05.2006
Skills
- Sales/customer service Experience in heavy equipment/ warehousing/ service
- Strategic Planning
- Client Engagement
- Auto/diesel/industrial technician experience
- Career Planning
- Training and mentoring
- Crown lift demonstrative performance training completion
- Forklift operator certification-trainer experience
- Forklift trainer certification
- Interstate technical repair and service experience
- Ford Technical Customer Handling
- Computer Skills- Word/ Excel
- Organizational Skills
- Problem Solving Skills
- Welding and fabrication
- Carpentry
Certification
- Ford STST Credentials
- Crown Demonstrative Performance credentials completion
- Crown instructor training/trainer training completion
Professional References
- Andrew Cox, Adept equipment Services., 5850 Dahlia St, Commerce City, CO 80022 260-273-5635, Andrew@Adeptequipment.com
- Kevin King, Shoppas Material Handling, 15217 Grand river Rd, Fort worth TX, 76155, 817-291-8614, KKing@shoppas.com
- John Woody, D and D tool Supply, Colorado Springs, CO, 719-337-7429
Awards
UTI Director's Honor List
Timeline
Used Equipment Production Advisor
Shoppas Material Handling
05.2023 - Current
Shop Service Advisor/Coordinator
Shoppas Material Handling
05.2023 - 08.2023
Shop Service Advisor/Coordinator
Shoppas Material Handling
05.2022 - 05.2023
Field Service Advisor / Dispatcher
Shoppas Material Handling
11.2021 - 05.2022
Lead Quotes Coordinator
Shoppas Material Handling
08.2021 - 11.2021
On Site Technician/Sales-Branch Management
Adept Equipment Services
11.2015 - 08.2021
Field Technician/Operator Trainer/Operator Instructor Trainer
Crown Lift Trucks
10.2010 - 11.2015
Technician
MV Transportation
07.2010 - 10.2010
Technician
Vahsholtz Automotive
08.2008 - 07.2010
Apprentice Technician
Kelley Fleet Services
02.2007 - 07.2008
Tire Technician
S&S Tire
08.2006 - 02.2007
Associate of Science - Occupational Studies
Universal Technical Institute (UTI)
High School Diploma -
Woodland Park High School
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