Brandy N. Holsendolph
Cheyenne,WY
Summary
Skillful, compassionate, and motivated healthcare/mental health professional with a strong track record of establishing solid relationships with clients, co-workers, administration, and local agencies. 10+ years of committed work servicing patients, clients, and families with direct contact services dedicated to improving their wellbeing.
Overview
6
6
years of professional experience
Work History
Lead Case Manager
LIV Health
Cheyenne , Wyoming
09.2024 - Current
- Provide hands-on and proactive leadership to case management staff.
- Ensure compliance with all applicable laws, regulations, policies, procedures and standards of practice for Wyoming Medicaid Waiver.
- Maintain up-to-date records on each client's status including progress notes and case histories.
- Collaborate closely with other departments such as medical staff or social workers regarding client care issues.
- Coordinate referrals to internal and outside providers for specialized services such as counseling or medical treatments.
- Organize weekly team meetings to review open cases and develop solutions for difficult ones.
- Conduct initial intakes with new clients assessing their specific needs.
- Provide support and mentoring for less experienced Case Managers.
- Conduct regular meetings with team members to discuss caseloads and provide guidance on complex cases.
Comunity Liaison
Johnstown Heights Behavioral Health
Johnstown, Colorado
02.2024 - 08.2024
- Develops and implements business development programs in consultation with the Director of Business Development.
- Develops and maintains account relationships and markets; targets and creates new strategies for increasing business in highly competitive markets to increase the number of referral sources within a facility.
- Provides technical assistance to community members regarding program services and resources.
- Maintains records of all contacts with external partners and stakeholders including notes from meetings or conversations.
- Develops strong relationships with key referral sources and respond to all business development opportunities.
- Develops and conducts community workshops, seminars, and hospital tours to educate patients, families, community and other referral sources.
- Represents the facility at civic and professional functions and communicates mission in all outreach interactions.
- Collaborates closely with hospital discharge planners, social workers, case managers, physicians, and management.
- Maintains current awareness of changes in the industry through self-education, peer education, and professional and community involvement for the betterment of position and facility.
- Attends scheduled department meetings to provide timely reports on month-end reviews, client services schedules, customer sales forms, and other reporting requirements.
- Generates face to face meetings and admission activity per goal.
Discharge Planner/Resource Coordinator
Cheyenne Regional Medical Center - West Campus
Cheyenne , Wyoming
02.2020 - 11.2023
- Provided assessments, resource referral, and collaborative planning for patient within scope of practice.
- Planned and coordinated discharge from care facility to patient's home.
- Collaborated with other professionals within employment and outpatient setting to assess client needs.
- Assisted with identifying coping strategies to lessen stressors regarding patient's medical, financial, and social status needs.
- Advocated for clients to resolve medical or personal crises. Acted as a liaison with community and medical agencies to send appropriate referrals for services.
- Coordinated and participated in family and case conferences; promoted patient/family acceptance and follow through with treatment recommendations to facilitate effectiveness in achieving treatment goals.
- Referred client or family to appropriate community resources to obtain support for mental or physical illness.
- Utilized medical record and social status data and experience to coordinate patient care and rehabilitation.
- Provided information to access financial assistance, legal aid or housing.
- Investigated child/adult abuse or neglect cases and exercised protective actions when necessary.
- Identified environmental challenges to client progress through interviews with patient and caregivers.
- Guided clients in development of skills and strategies for dealing with individual problems.
- Documented all patient communications and coordination in the medical record as required and appropriate.
Mobile Crisis Team Case Manager
Peak Wellness Center
Cheyenne, WY
02.2019 - 02.2020
- Conducted in-home assessments and home visits.
- Quickly responded to crisis situations when severe mental health and behavioral issues arose.
- Efficiently gathered information from clients, families, and social services agencies to inform development of treatment plans.
- Documented all patient information including service plans, treatment reports and progress notes.
- Interacted with clinical staff and external resources such as hospitals, law enforcement, and/or community personnel.
- Collaborated closely with treatment team to appropriately coordinate client care services.
- Developed comprehensive treatment plans that focused on accurate diagnosis and behavioral treatment of problems.
- Consulted with psychiatrists about client medication changes, issues with medicine compliance and efficacy of medications.
- Organized treatment projects that focused on problem solving skills and creative thinking.
- Referred clients to other programs and community agencies to enhance treatment processes.
- Created and reviewed treatment and discharge plans for each client.
- Guided clients in understanding illnesses and treatment plans.
- Developed appropriate policies for the identification of medical related social and emotional needs of clients.
- Assisted clients in scheduling home visits and phone calls and monitored effectiveness of these activities.
- Monitored patients' prescribed psychotropic medications to assess the effectiveness of medications and side effects.
- Executed appropriate risk-assessment and mitigation strategies.
- Effectively managed time and caseloads based on scheduled sessions per week.
Behavioral Health Intensive/ADA Case Manager
Behavioral Health Services of South Georgia
Valdosta/Adel, Georgia
9 2014 - 7 2017
- 40 hrs weekly
- Conducted in-home assessments and home visits.
- Quickly responded to crisis situations when severe mental health and behavioral issues arose.
- Efficiently gathered information from clients, families, and social services agencies to inform development of treatment plans.
- Documented all patient information including service plans, treatment reports and progress notes.
- Interacted with clinical staff and external resources such as hospitals, law enforcement, and/or community personnel.
- Collaborated closely with treatment team to appropriately coordinate client care services.
- Developed comprehensive treatment plans that focused on accurate diagnosis and behavioral treatment of problems.
- Consulted with psychiatrists about client medication changes, issues with medicine compliance and efficacy of medications.
- Organized treatment projects that focused on problem solving skills and creative thinking.
- Referred clients to other programs and community agencies to enhance treatment processes.
- Created and reviewed master treatment and discharge plans for each client.
- Guided clients in understanding illnesses and treatment plans.
- Developed appropriate policies for the identification of medically-related social and emotional needs of clients.
- Assisted clients in scheduling home visits and phone calls and monitored effectiveness of these activities.
- Monitored patients prescribed psychotropic medications to assess the medications’ effectiveness and side effects.
- Executed appropriate risk-assessment and mitigation strategies.
- Effectively managed time and caseloads based on scheduled sessions per week.
Education
Psychology
Georgia College & State University
2010
Psychology
Middle Georgia State University
Skills
- Crisis Intervention
- Inter-Agency Collaboration
- Collaborative Problem Solving
- Resource Allocation
- Tx/Care Plans
- Biopsychosocial Assessments
- Care Coordination
- Community Partnership Development
- Medical Case Management
- Patient Advocacy
Accomplishments
NCAA (JUCO/Div. II) Women's Basketball athlete - 4 years
Timeline
Lead Case Manager
LIV Health
09.2024 - Current
Comunity Liaison
Johnstown Heights Behavioral Health
02.2024 - 08.2024
Discharge Planner/Resource Coordinator
Cheyenne Regional Medical Center - West Campus
02.2020 - 11.2023
Mobile Crisis Team Case Manager
Peak Wellness Center
02.2019 - 02.2020
Behavioral Health Intensive/ADA Case Manager
Behavioral Health Services of South Georgia
9 2014 - 7 2017
Psychology
Georgia College & State University
Psychology
Middle Georgia State University
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