BRANDYN JOHNSON
Clint,TX
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
Overview
13
13
years of professional experience
Work History
Mobile Expert
T-Mobile
08.2023 - Current
- Monitored wireless sales space to establish familiarity with various carriers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Recommended complementary purchases to customers, increasing revenue.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Multi Tennant Sales Representative
Spectrum
11.2022 - 05.2023
- Developed and maintained strong working relationships with property managers within assigned territory.
- Stayed current on company offerings and industry trends.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing
Account Executive
SpectrumVoIP
01.2022 - 10.2022
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships
- Prepared additional quotes for current clients to upsell products and services
- Leveraged marketing channels and sales strategies to develop pipeline and increase profitability
- Cold called, canvassed and obtained referrals to develop sales pipeline
- Built and strengthened relationships with new and existing accounts to drive revenue growth
- Built business to business relationships with new clients
- Scheduled meetings via zoom for presentations and closing deals
Mobile Expert
Sprint T-mobile
02.2017 - 12.2021
- Developed and executed marketing business solutions
- Cold calling local businesses using sales force program promoting new offers for plans/phones
- Prospect new businesses within 30 mile radius from the store
- Handling customer/technical support related problems
- Performed customer analysis to provide benefits for the customer in savings
- Managed customer accounts to secure customer satisfaction and repeat business.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Sales Representative
Go Wireless
04.2016 - 02.2017
- Developed and delivered engaging sales presentations to convey product benefits.
- Contributed to team objectives in fast-paced environment.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Negotiated prices, terms of sales and service agreements.
Store Manager
Adcomm Digitel
11.2011 - 04.2016
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Assistant Store Manager
Mobile Now
08.2010 - 11.2011
- Trained and guided team members to maintain high productivity and performance metrics.
- Created and maintained safe and secure work environments for employees.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Raised property accuracy and accountability by creating new automated tracking method.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Education
Business Administration
EPCC
El Paso, TXHigh School Diploma -
Frederick Douglass High School
Upper Marlboro, MD05.2005
Skills
- Prospecting and Cold Calling
- Persuasive Negotiations
- Customer Presentations
- Strong Relationships
Timeline
Mobile Expert
T-Mobile
08.2023 - Current
Multi Tennant Sales Representative
Spectrum
11.2022 - 05.2023
Account Executive
SpectrumVoIP
01.2022 - 10.2022
Mobile Expert
Sprint T-mobile
02.2017 - 12.2021
Sales Representative
Go Wireless
04.2016 - 02.2017
Store Manager
Adcomm Digitel
11.2011 - 04.2016
Assistant Store Manager
Mobile Now
08.2010 - 11.2011
Business Administration
EPCC
High School Diploma -
Frederick Douglass High School
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