Brandynn Arnold
Virginia Beach,VA
Summary
Dedicated professional experienced in sales, technical support, business development, and account management. Demonstrated success building long-term client relationships, achieving sales goals, and generating reports. Skilled at identifying customer needs and developing customized solutions.
Overview
6
6
years of professional experience
Work History
Technical Support Specialist
Samsara (Aston Carter/TEKsystems)
03.2023 - 03.2024
- Troubleshoot hardware devices, cloud applications, and mobile computing
- Utilize knowledge, tools, and resources to resolve customer issues
- Collaborate with other customer support teams to communicate and escalate customer issues in a timely.
Inbound Sales Agent
Comcast
12.2021 - 12.2022
- Exceeded monthly sales quotas by 20%
- Transformed routine customer service calls into sales opportunities.
- Utilized a consultative approach when engaging prospects over the phone
- Managed customer accounts by providing accurate information on product availability and pricing.
- Increased sales and customer satisfaction through personalized servicing.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
Business Sales Specialist
Cox Communications
02.2018 - 05.2021
- Performed outreach to executives via phone and email to introduce products and services
- Generated $17,000-$20,000 in monthly revenues
- Answered 60-80 inbound calls daily
- Leveraged a consultative approach when engaging prospects during the pre-sales cycle
- Achieved established monthly goals, including units, close rates, and upsell metrics
- Negotiated pricing agreements that increased revenue while maintaining customer satisfaction levels
- Built solid and professional relationships through the identification of client needs, which increased overall sales and opportunities
- Conducted team meetings to help team increase sales in weak areas
- Delivered engaging and polished presentations to build connections with team and distinguish business from competitors
- Increased overall sales by 45%
- Introduced new processes to improve data analysis.
Education
Business Administration -
Tidewater Community College
2025
Skills
- Management
- Communication
- Sales
- Persuasion
- Team Player
- Customer Service
- SaaS
- Technical Support
- Troubleshooting
- Solid Professional Standards
- Data Analysis
- Sales Experience
- Salesforce
- Problem Solving
Timeline
Technical Support Specialist
Samsara (Aston Carter/TEKsystems)
03.2023 - 03.2024
Inbound Sales Agent
Comcast
12.2021 - 12.2022
Business Sales Specialist
Cox Communications
02.2018 - 05.2021
Business Administration -
Tidewater Community College