Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandynne Chapla

South Bend,IN

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on new responsibilities to meet team goals. Enjoy learning and taking on new challenges and working with teams.

Overview

29
29
years of professional experience

Work History

Specialty Representative and Warranty

Duncan By Lippert
08.2018 - Current
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
  • Worked with team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Contacted customers and prospects to generate new business to achieve company growth goals.
  • Used consultative sales approach to understand and meet customer needs while handling insurance claims as a third party administrator.
  • Analyze warranty requests to determine causation and product defects.
  • Clarified customer requests, forwarded product information and answered questions to support third party insurance claims operations.
  • Resolved order issues efficiently and enhanced customer satisfaction ratings.
  • Fulfilled orders and sourced products to meet customer and client needs.
  • Proactively managed client correspondence and recorded tracking and communications.
  • Educated new staff on policies and customer support operations.
  • Conferred with customers to assess requirements and propose optimal solutions.

Senior Certified Pharmacy Technician

Walgreens
05.2007 - 11.2020
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.

Case Manager, Life Skills Trainer

Oaklawn Psychiatric Center
06.2013 - 08.2018
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Monitored clients' progress and tracked client services to provide crisis interventions.

Landscaper

MAAC
05.2006 - 09.2006
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Performed planting, watering, mulching, and edging of lawns.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.

Intake Specialist and Floor Manager

YWCA
02.2004 - 01.2006
  • Assessed clients' needs and determined eligibility for intake services.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Maintained accurate, up-to-date client records for reliable reference and communications.
  • Completed intake assessment forms and filed clients' charts.

Mitsubishi Gear Operator

Schafer Gears
02.2003 - 02.2004
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Performed inspections and routine maintenance on equipment.
  • Set up machines to start production cycles and controlled machine settings.

Quality Control Inspector

Curtis Products
01.1995 - 01.2003
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Collaborated with production staff to establish and meet quality standards
  • Completed precise measurements using special tools.
  • Identified and documented quality discrepancies for management to develop resolutions.
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Recorded inspection and test results on data sheets.
  • Monitored product quality at all stages of production process.
  • Trained other workers in inspection and testing procedures.

Education

Bachelor of Arts - Sociology And Anthropology

IUSB
South Bend, IN
05.2013

High School Diploma -

Laville Jr-Sr High School
Lakeville, IN
05.1994

Skills

  • Team collaboration
  • Customer engagement
  • Self-motivation
  • Technical proficiency

Timeline

Specialty Representative and Warranty

Duncan By Lippert
08.2018 - Current

Case Manager, Life Skills Trainer

Oaklawn Psychiatric Center
06.2013 - 08.2018

Senior Certified Pharmacy Technician

Walgreens
05.2007 - 11.2020

Landscaper

MAAC
05.2006 - 09.2006

Intake Specialist and Floor Manager

YWCA
02.2004 - 01.2006

Mitsubishi Gear Operator

Schafer Gears
02.2003 - 02.2004

Quality Control Inspector

Curtis Products
01.1995 - 01.2003

Bachelor of Arts - Sociology And Anthropology

IUSB

High School Diploma -

Laville Jr-Sr High School

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Brandynne Chapla