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Brandy Stratton
South Jordan,Utah
Summary
Hardworking leader with proven track record in multi-disciplinary teams. Possess strong technical understanding and abilities to drive innovative solutions while managing project timelines efficiently. Known for problem-solving skills, innovative thinking, and ability to make impactful contributions to previous workplace operations.
Overview
21
21
years of professional experience
14
14
Certification
Work History
Global CMSO Training & Development Program Manager
Motorola Solutions
Remote, UT
01.2024 - Current
- Provided mentorship and guidance to management within the organization.
- Organized information from multiple sources into accessible formats for easy retrieval.
- Collaborated and implemented Global Critical Communications, NOC, and SOC career pathing and reporting.
- Worked cross-border with customs to provide necessary hardware on-site.
- Ensured compliance with applicable regulations and industry standards throughout the development process.
- Monitored onboarding progress and identified areas for improvement.
- Documented requirements from stakeholders and translated them into consumable designs.
- Participated in recruiting efforts by interviewing prospective candidates for positions within the team.
- Provided training sessions for new employees on company procedures and protocols.
- Contributed ideas during brainstorming sessions to generate creative solutions.
Global CMSO Project Technical & Operations Manager
Motorola Solutions
Remote, UT
03.2023 - 02.2024
- As the scrum master, I held meetings with Operations and Offer Management, assigned resources, and was knowledgeable about products such as CMSO, SMVC, PremierOne, CAD, Flex, CommandCentral, VESTA 9-1-1, WAVE, Land Mobile Radio, WatchGuard, Avigilon, Pelco, Emergency Call Handling, VideoTec, etc.
- Developed and implemented intake strategies to ensure high-quality service delivery.
- Conducted assessments of requests to determine eligibility for approval.
- Provided guidance on complex projects and assisted with problem-solving.
- Collaborated with directors to coordinate resources for projects.
- Identified gaps and developed solutions to address them.
- Conducted regular reviews of intake processes, including documentation requirements and workflow efficiency.
- Ensured compliance with applicable laws and regulations governing all projects and processes.
Technical Project Manager
Motorola Solutions
Remote, UT
02.2020 - 08.2022
- VESTA 9-1-1 project implementation and upgrades, NextGen 911, ESInet, i3, VESTA Map GIS, VPN, Firewall, SMS, Call Flows, PSAPs, PSAP hosts, ALI/ANI, LMR, CommandCentral Aware, etc.
- Managed multiple projects with competing deadlines in a fast-paced environment.
- Lead weekly status meetings with stakeholders to review progress and address issues.
- Developed project plans, identified resources, and established timelines for completion.
- Reviewed deliverables prepared by the team before passing them to the client.
- Monitored budgeting and tracked project costs to ensure the financial success of projects.
- Conducted risk assessments to identify potential risks and develop mitigation strategies.
- Coordinated communication between internal teams, vendors, clients, and other stakeholders throughout the project lifecycle.
- Provided guidance and support to team members when needed to meet project objectives.
- Ensured compliance with company policies as well as industry standards throughout all stages of the project.
- Advised senior management on decisions related to technical aspects of projects.
- Implemented process improvements, which resulted in increased efficiency across various departments.
- Established relationships with external partners and clients who may provide services and products needed for the successful completion of a project.
- Worked with end users, technical professionals, administrators, and testers to review requirements, conduct tests, and implement solutions.
Team Lead, Technical Account Manager
Symantec
Draper, UT
04.2019 - 01.2020
- As a dedicated premium cybersecurity engineer for six major accounts, I was proactive in forensic SaaS cyber analysis and troubleshooting global data centers, load balancers, firewalls, networks, and computers.
- As a lead, I provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- I developed strategies to increase team productivity and improve customer service levels.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Supported the manager in developing plans for future projects, initiatives, and objectives.
- Organized regular meetings with all stakeholders to ensure clear communication between departments.
- Coordinated resources across multiple teams to achieve project goals within budget constraints.
- Created detailed reports on team activities as requested by management.
- Offered training and support to keep team members motivated and working toward objectives.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Motivated staff through positive reinforcement techniques.
- Delegated tasks appropriately according to individual skill sets.
- Trained new staff in relevant processes and procedures.
Global Escalation Manager
Symantec
Draper, UT
07.2018 - 04.2019
- Global cybersecurity escalations.
- Provided leadership during times of organizational change or crisis situations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored, and trained team members to improve their job performance.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
Technical Engineer
Symantec
Draper, Utah
07.2017 - 07.2018
- Reviewed system logs and monitored network traffic for suspicious activity.
- Identified potential cyber threats and assessed risk levels of new technologies.
- Provided technical advice on security best practices and procedures.
- Investigated security breaches or incidents and developed remediation strategies.
- Resolved customer inquiries and escalated complex problems when necessary.
- Collaborated with engineering teams to develop solutions for identified issues or bugs reported by customers.
- Ensured data privacy regulations are met through periodic auditing processes.
- Maintained documentation of security and disaster recovery policies and procedures.
- Provided technical support to customers using SaaS products.
- Created detailed documentation for frequently asked questions.
- Developed scripts and processes to streamline customer service operations.
Sr. Technology Engineer
Automated Business Products, A Ricoh USA Company
Salt Lake City, Utah
11.2003 - 02.2017
- Analyzed user requirements to inform the development of innovative technical solutions.
- Managed the installation, maintenance, and troubleshooting of network systems and hardware.
- Spearheaded the migration of legacy systems to modern platforms, minimizing downtime.
- Conducted tests on electrical systems and equipment and reported results.
- Provided expert technical support and guidance to clients and team members.
- Managed multiple projects involving the implementation of new technologies.
- Performed research on current trends in information technology solutions.
- Analyzed existing business processes and identified opportunities for improvement by utilizing technology solutions.
- Reviewed customer feedback to brainstorm ways to improve processes.
- Installed and configured network equipment such as routers, switches, and firewalls.
- Trained staff members on how to use various technology applications efficiently.
- Provided technical support in root cause failure analysis for significant production issues and investigations.
- Offered technical assistance to clients to facilitate seamless installations and updates.
- Completed scheduled services and installations, as well as preventive maintenance and calibration.
- Scheduled and coordinated software updates and hardware replacements.
- Maintained data asset register of hardware and software for expenditure accuracy.
- Customized software applications to meet specific client needs and preferences.
- Coordinated with vendors and suppliers to secure high-quality technical resources.
- Ensured compliance with all relevant regulations and standards in engineering practices.
Education
Associate of Arts - Business Administration, Management And Operations
University of Phoenix
Arizona 10.2024 - Current
Bachelor of Science - Information Technology
Salt Lake Community College
Salt Lake City, UTSkills
- Service & Contract Management
- Maintenance & Repair
- Process Improvement
- Active Listening
- Coaching and Mentoring
- Adaptability and Flexibility
- Team Collaboration and Leadership
- Work Planning and Prioritization
- Crisis Management
- Problem Escalations and Resolutions
- Conflict Resolution
- Resource Scheduling
Certification
- Certified ITIL4 Foundations, Skillsoft - 2024
- Business Relationship Management, Serious Consulting - 2024
- CJIS Security & Privacy Elevated Role, PEAK - 2024
- CPR, First Aid, & AED, American Red Cross - 2024
- VESTA 9-1-1 I&M, Motorola Solutions - 2021
- Project Manager - 2021
- Scrum Master Certificate, Oct 2021
- Web Security Services Advanced Troubleshooting, Symantec - 2019
- Web Security Services Cloud Administrator, Symantec - 2019
- CompTIA A+ COMPTIA001007270119
- CompTIA Network+ COMP001007270119
- Scrum Master, Scrum Alliance - 2021
- Advanced Connectivity, Ricoh - 2010
Affiliations
- Active Volunteer for the Make-A-Wish Foundation
- Active Volunteer Community Emergency Response Team
Software
Office365
Jira
Confluence
SalesForce
360 Articulate
Tableau
Planview
LogmeIn Rescue
Splunk
Bomgar
Slack
CommandCentral
Languages
English
Native language
Spanish
Beginner (A1)
A1
Italian
Beginner
A1
Interests
Travel
Photography
Learning
Exploring
Work Preference
Work Type
Full TimePart TimeGig WorkWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit SharingWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Global effort, customer sat and employee sat improvement based on the impact on process and communication failure
- Employee engagement positive impact through listening and action creation: Career Pathing
- New hire onboarding CMSO global program
- POC Training concept
Quote
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Timeline
Associate of Arts - Business Administration, Management And Operations
University of Phoenix
10.2024 - Current
Global CMSO Training & Development Program Manager
Motorola Solutions
01.2024 - Current
Global CMSO Project Technical & Operations Manager
Motorola Solutions
03.2023 - 02.2024
Technical Project Manager
Motorola Solutions
02.2020 - 08.2022
Team Lead, Technical Account Manager
Symantec
04.2019 - 01.2020
Global Escalation Manager
Symantec
07.2018 - 04.2019
Technical Engineer
Symantec
07.2017 - 07.2018
Sr. Technology Engineer
Automated Business Products, A Ricoh USA Company
11.2003 - 02.2017
- ITIL4 IT Service Management, September 2024
- CPR, First Aid, Aed, July 2024
- Business Relationship Management, June 2024
- VESTA 9-1-1 Install & Maintenance Certificate, Jan 2021
- Project Manager Certificate, Oct 2021
- Scrum Master Certificate, Oct 2021
- CompTIA A+ COMPTIA001007270119
- CompTIA Network+ COMPTIA001007270119
Bachelor of Science - Information Technology
Salt Lake Community College
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