Braneisha Thompson
Compton,CA
Summary
Versatile team member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more about skills and to advance professionally. Holds quality and teamwork in high esteem.
Overview
8
8
years of professional experience
Work History
DSP Worker
Bruce and Nelson Facility
Compton, CA
01.2018 - 02.2023
- Provides direct care to those with intellectual and developmental disabilities.
- Responsible for meeting the needs of the residents by providing direct care and supervision, positive behavioral support, and daily living routine.
- Consulted with different healthcare disciplines to offer important mental health support to patients.
Customer Service Representative
PFSWEB
Gardena, CA
10.2016 - 01.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used various skills to resolve problems in a reasonable amount of time.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Advocate
Coast Professional Inc.
Carson, CA
03.2015 - 08.2016
- Resolved customer complaints via phone, email, and chat.
- Processed orders, forms, applications, and requests.
- Addressed and resolved customer inquiries that required further attention.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
High school diploma -
David Starr Jordan High School
Los Angeles CA06-2013
Skills
- Proficient in customer service and conflict resolution
- Strong communication and interpersonal skills
- Experience with safety protocols and emergency response
- Detail-oriented with strong organizational skills
- Ability to handle multiple tasks and manage time effectively
- Knowledge of regulatory compliance and safety standards
Timeline
DSP Worker
Bruce and Nelson Facility
01.2018 - 02.2023
Customer Service Representative
PFSWEB
10.2016 - 01.2018
Customer Service Advocate
Coast Professional Inc.
03.2015 - 08.2016
High school diploma -
David Starr Jordan High School
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