Summary
Overview
Work History
Education
Skills
Timeline
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Branet Amos

Lithonia,GA

Summary

Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.

Overview

10
10
years of professional experience

Work History

Trainer

Kuehne + Nagel
05.2023 - Current
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.

Shipping Clerk

STG Logistics
03.2020 - 05.2023
  • Coordinates routing of orders, and dispatches carrier with orders and appropriate delivery instructions consistent with customer receiving times.
  • Corresponded with establishment representatives to rectify problems, such as damages, shortages and nonconformance to specifications.
  • Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
  • Coordinated with warehouse staff to ensure timely order fulfillment and delivery.

Intake Specialist

Sertec Corporation
03.2015 - 03.2020
  • Received approximately 80 inbound auto claim calls, daily
  • Utilized reference manual to determine appropriate response to customer's complaint or inquiry
  • Communicated requested information to client and documented resolution in Company's computer file
  • Resolved irate customers complaints with sensitivity to their concern or complaint
  • Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
  • Answered phone calls and provided new clients with required paperwork to initiate service.

Education

BBA - Business Administration

Ashworth College
Norcross, GA
05-2028

High School Diploma - undefined

Bible Baptist Christian School
Hampton, GA
05.2013

Skills

  • Organizational Skills
  • Filing
  • Microsoft
  • Data Entry
  • Customer Service
  • Shipping & Receiving
  • Team management
  • Creative problem solving
  • Public speaking
  • Planning and coordination
  • New hire training

Timeline

Trainer

Kuehne + Nagel
05.2023 - Current

Shipping Clerk

STG Logistics
03.2020 - 05.2023

Intake Specialist

Sertec Corporation
03.2015 - 03.2020

High School Diploma - undefined

Bible Baptist Christian School

BBA - Business Administration

Ashworth College

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Branet Amos