Branislav Vlahović

• Ensured that services were executed in accordance with established standards and addressed issues promptly.
• Responded to customer and vendor inquiries across multiple communication channels, delivering professional and timely assistance.
• Maintained precise records within ticketing/service management systems by updating tickets and monitoring progress.
• Created, updated, and finalized work orders while managing task priorities and deadlines effectively.
• Promoted open communication and coordination among teams to support seamless operations and swift issue resolution.

• Managed customer inquiries and resolved issues through a comprehensive ticketing system, ensuring each ticket was updated with clear notes, status changes, and proper categorization.
• Delivered live chat support, adeptly handling multiple customer conversations at once while maintaining accuracy and professionalism.
• Facilitated account and password resets for customers, ensuring secure access and smooth resolution of concerns.
• Handled refunds and replacements while monitoring customer loyalty points and balances to ensure proper reconciliation.
• Managed sensitive customer information, including personally identifiable data, in compliance with privacy and security protocols such as GDPR.
• Collaborated with shipping and logistics partners to conduct thorough investigations and resolve delivery-related challenges.
• Engaged with customers via phone, email, messaging, and chat to provide prompt support and clear guidance.
• Leveraged Zendesk to effectively track, escalate, and close tickets, showcasing strong organizational and process management capabilities.