Fiscal
Branka Gligoric
Ithaca,NY
Overview
16
16
years of professional experience
6
6
years of post-secondary education
Work History
Prestige Beauty Advisor
Ulta Beauty
Ithaca, NY
07.2024 - Current
- Assisting guests in the selection and purchase of prestige merchandise while following Ulta’s policies, procedures and standards
- Contributing to store goal’s related to retail service and sales, exceptional guest loyalty, supporting and executing events of services and in-store events that deliver and an unrivaled guest experience while delivering on prestige and iconic brand sales goals;
- Take initiative to stay informed regarding new and existing industry trends, products and services and remain knowledgeable about the ingredients and benefits of these trends, products and services to better deliver a superior guest experience
Business Lending Manager
Alternatives Federal Credit Union
Ithaca, NY
07.2013 - 04.2023
- Managed a 400 borrower relationship, 15 Million dollar portfolio
- Supplied the community with over 15M in PPP funds during the pandemic
- Training of operations and lending staff in basic business lending to be able to identify loan opportunities, provide basic information and refer to loan officers
- Responsible for supervising the business lending assistant and Business Loan Officer
- Responsible for researching and developing new loan products to meet the needs of the CU membership, as well as recommending changes to existing products
- Responsible for business loan outreach in the community, including but not limited to community events, meetings with local organizations, teaching classes and assisting in various CU events;
- Ensured that business loan policies, procedures, products and documentation meet Federal requirements and are within the CU lending policy
- Participated in annual budgeting process and setting production goals
- Served on the Loan Committee, Business Services Committee, Diversity Committee, Human Resources Committee, Engagement Committee and was designated by management to serve on the Opening Act and Synapsys Committees
- Effectively and discreetly communicated transactional discrepancies to members by mail or telephone;
- Communicated branch policies and rules to members as needed
- Successfully balancing teller cash drawer and checks at the end of each business day, among other duties
- Effectively served as a vault manager and supervisor
Senior Direct Support Professional
Heritage Christian Services
Rochester, NY
06.2009 - 01.2013
- Successful budget management and oversight of the finances for the home, including household and office needs
- Successfully budgeted residents’ personal accounts as required by the state
- Distributed accurate medication to the residents within an allowed timeframe, precisely by filling out proper paperwork and contacting doctors with regards to relevant medical concerns
- Represented Departmental interest is monthly all staff meetings
- Mentored and trained staff from different group homes within the agency for six months at a time, as well as all recent employees within the assigned group home for six months at a time
- Scheduling of five employees’ work within the home, tracking their vacation and time off, and conducting annual employee review meetings
- Scheduling of resident’s monthly medical appointments, and ensuring that the deadlines for appointments were met and proper paperwork was filed, among other tasks
Summary
Intuitive Beauty Advisor with comprehensive understanding of customer needs and sales strategies for client base growth and retention. Innovative designer with talent for creating unique looks that inspire customer confidence. Skilled at applying makeup for everyday use and special events such as prom, weddings and galas. Proficient in handling money, cleaning counters, and restocking supplies. Team-oriented and hardworking with good communication and organizational skills. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Well-qualified Business Lending Manager/Development familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges. Recent graduate with foundational knowledge in Banking and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level banking, data analysis, business development position. Ready to help team achieve company goals. Dynamic individual with hands-on experience in Business Banking and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Education
Associate of Science - Criminal Justice Major, Psychology Minor
Tompkins Cortland Community College
Dryden NY 08.2006 - 05.2009
Bachelor of Science - Sociology And Psychology
State University of New York College At Geneseo
Geneseo NY 08.2007 - 01.2009
Bachelor of Science - Criminal Justice And Sociology, Minor in Psychology
State University of New York College At Brockport
Brockport, NY 08.2010 - 05.2012
Skills
- Sales proficiency
- Makeup application
- Inventory coordination
- Product management
- Drawer balancing
- Returns processing
- Refunds and exchanges
- Basic math
- Clear communication
- Staff training
- Scanner operations
- Customer assistance
- Customer relations
- Cash register operation
- Purchase assistance
- Report preparation
- Checkout monitoring
- Conflict resolution
- Hospitality and accommodation
- Regulatory compliance
- Ordering and stocking
- Credit and cash transactions
- Payment processing
- Written and verbal communication
- Order packaging
- Order taking
- ID verification
- Daily reporting
- Expense tracking
- Customer service excellence
- Retail merchandising
- Sales transactions
- Point-of-sale system operation
- Complaint resolution
- Sales expertise
- Team collaboration
- Visual merchandising
- Cash handling expertise
- Liquor law compliance
- Inventory management
- Staff mentoring
- Cash drawer balancing
- Order verification
- Cash management
- Money handling
- Currency counting
- Training and onboarding
- Issue resolution
- Financial records oversight
- Credit card processing
- Refund handling
- Payment posting
- Cash handling and management
- Point of sale operation
- Payment collection
- Upselling techniques
- Point of sale proficiency
- Data entry
- Records maintenance
- Time management skills
- Identification checks
- Inventory restocking
- Complex Problem-solving
- Cash register systems
- Online orders preparation
- Merchandise restocking
- Reports and documents
- Inventory control
- Product recommendations
- POS system operations
- Guest inquiries
- Product knowledge
- POS systems
- Loss prevention
- Cleaning and sanitizing
- Attention to detail
- Multitasking and organization
- Loyalty program promotion
- Innovation management
- Organizational leadership
- Cross-functional team leadership
- Corporate governance
- Operations management
- Goal setting
- Relationship building
- Financial analysis
- Multitasking Abilities
- Excellent communication
- Sales forecasting
- Supply chain management
- Adaptability and flexibility
- Self motivation
- Interpersonal communication
- Experience in leadership
- Task prioritization
- Idea development and brainstorming
- Performance metrics
- Report exceptions
- Effective communication
- Professional demeanor
- Set up devices
- Project management
- Organizational skills
- Teamwork
- Written communication
- Process improvement
- Customer relationship management
- Team building
- Audit reporting
- Organizational development
- Team leadership
- Data analysis
- Forecasting
- Strategic planning
- Business strategy development
- Troubleshoot service issues
- Time management abilities
- Analytical skills
- Commission structures
- Business process reengineering
- Professionalism
- Analytical thinking
- Contract negotiation
- Budget management
- Continuous improvement
- Vendor management
- Disaster recovery planning
- Decision-making
- Change management
- Business intelligence
- Logistics coordination
- Program evaluation
- Active listening
- Business ethics
- Performance management
- Project planning
- Issue research
- Improvement plans
- Teamwork and collaboration
- Problem-solving aptitude
- Product development
- Reliability
- Project restructuring
- Workflow optimization
- Problem-solving abilities
- Crisis management
- International mobility management
- Business reporting
- Cost reduction strategies
- Coordinate supplies
- Interpersonal skills
- Business continuity planning
- Sales strategies
- Quality assurance
- Quantitative skills
- Key performance indicators
- Operational efficiency
- Business development
- Marketing strategy
- Resource allocation
- Content management expertise
- Process analysis
- Risk management
- Market research
- Business analysis
- Customer acquisition
- Prospecting
- Promotional planning
- Marketing expertise
- Consultative and relationship selling
- Market and competitive analysis
- Cost management
- Revenue forecasting
- Competitive analysis
- Mergers and acquisitions
- Performance evaluations
- Sales tracking
- Database management
- Staff management
- Client relationship building
- Account management
- Quality control
- Referral management
- Market tracking
- Sales and market development
- Market understanding
- Key decision making
- Contract negotiation expertise
- Training and development
- Salesforce management
- Territory management
- Campaign management
- Sales proficiency
- Goals and performance
- Cold calling
- Proposal writing
- Client consultations
- Sales leadership
- Negotiations
- Account development
- Revenue development
- Revenue generation
- Order management
- CRM platforms
- Lead generation
- Stakeholder communication
- Relationship development
- Business intelligence and analysis
- Relationship building and rapport
- Business planning
- Prospect targeting
- Systems and software expertise
- Relationship building and management
- Networking strength
- Business development and planning
- Proficient in Payroll Systems
- Market trend analysis
- Training and mentoring
- Sales and marketing
- Market penetration
- Research
- Product demonstrations
- Territory and account management
- Verbal and written communication
- Business administration
- Analytics
- New business development
- Competitor monitoring
- Cross-functional collaboration
- Closing talents
- Account servicing
- Growth management
- Sales channel building
- Campaign development
- Pipeline development
- Strategic partnerships
- Sales presentations
- Strategic business planning
- Customer pre-qualifications
- Mentoring and coaching
- Performance goals
- Event planning
- Pipeline management
- Data extraction
- Forecasting and planning
- Documentation
- Trend data analysis
- Price testing and analysis
- Financial planning
- Multifactor analysis
- Operations analysis
- Risk assessment
- Budgeting and forecasting
- Critical thinking
- Regulatory reporting requirements
- Data security
- Data science research methods
- Quantitative analysis
- Business process improvement
- Write reports
- Competitive market analysis
- Data and analytics
- Industry trend analysis
- Business forecasting
- Data mining
- Investigative approach
- Data management
- Financial management
- SWOT analysis
- Revenue growth
- System development
- Business operations
- Advanced mathematics
- Business solutions development
- New market identification
- Specifications documentation
- Statistical analysis
- Database design
- Financial modelling
- Technical design documentation
- Information modeling
- Administration and management
- Microsoft office suite proficiency
- Environmental awareness
- Production documentation
- Well recompletion management
- Data collection and analysis
- Equipment inspection
- Sales proficiency
- Production management
- Technical writing
- Safety compliance
- Activity tracking
- Quality assurance standards
- Budgeting and cost control
- Rate monitoring
- Workover supervision
- Bankruptcy law
- Advanced word processing
- Order and request filing
- Case management support
- Document editing
- Cross-functional communication
- QuickBooks pro
- Client support
- File organization
- Legal writing
- MS office proficient
- Scheduling/Planning
- Exceptional telephone etiquette
- Client billing
- Document control support
- Criminal law
- Litigation support
- Travel coordination
- Conflict mediation
- Billing statements
- Document preparation
- Writing and editing
- Corporate law
- Legal document preparation
- Correspondence
- Payroll processing
- Confidentiality
- Client communication
- Legal research and writing
- Document drafting
- Tax law
- Legal compliance
- Fast learner
- Calendar management
- Proofreading
- Administrative assistance
- Contracts oversight
- Civil law
- Legal/Court processes
- Civil and criminal law expertise
- Contract review
- Interviewing clients
- Client service and support
- Office management
- Logistics management
- Organizational efficiency
- Administrative support
- Document filing
- Legal terminology
Certification
Certified Credit Union Business Lending Professional; Certified Financial Counselor; Certified in NAGGL (National Association in Government Guaranteed Lenders). Active NMLS.
Accomplishments
- Supervised team of 20 staff members.
- Achieved client port folio growth by completing all tasks with accuracy and efficiency.
- Documented and resolved auditing issues which led to clean auditing exams.
- Achieved team morale by introducing easier underwriting software systems for underwriting tasks.
- Collaborated with team of attorneys, business developers, other financial institutions, software engineers, examiners, in the development of overall success.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved growth through effectively helping with better software introductions, collaborations with partners, attorneys, paralegals.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I cannot believe the purpose of life is to be happy. I think the purpose of life is to be useful, to be responsible, to be compassionate. It is, above all, to matter, to count, to stand for something, to have made some difference that you lived at all.
Leo Rosten
Software
Excel
Microsoft Word
Microsoft Teams
Microsoft PowerPoint
Sales Software
Zoom
Languages
Serbian
Native language
English
Proficient (C2)
C2
Croatian
Advanced (C1)
C1
Interests
Family
Outdoors
Sports
Social Activities in Relation to Work
Travel
Timeline
Prestige Beauty Advisor
Ulta Beauty
07.2024 - Current
Business Lending Manager
Alternatives Federal Credit Union
07.2013 - 04.2023
Bachelor of Science - Criminal Justice And Sociology, Minor in Psychology
State University of New York College At Brockport
08.2010 - 05.2012
Senior Direct Support Professional
Heritage Christian Services
06.2009 - 01.2013
Bachelor of Science - Sociology And Psychology
State University of New York College At Geneseo
08.2007 - 01.2009
Associate of Science - Criminal Justice Major, Psychology Minor
Tompkins Cortland Community College
08.2006 - 05.2009
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