Brankica Vlajsovic Van Reenen

Lead high-volume order desk operations, managing daily processing of big amount of orders with high accuracy.
Coordinate with Warehouse, Shipping, and Finance teams to ensure timely dispatch, invoicing, and payment receipt.
Develop weekly dashboards and reports for Sales Managers and Senior Leadership to track KPIs like order-to-cash time, fill rates, and issues resolved.
Initiated a process improvement that reduced order processing time and errors through tool automation.
Ensure all orders comply with customer agreements, pricing terms, and contract stipulations.

Processed inbound orders via email, phone, and EDI.
Validated order details and stock availability; liaised with Sales and Supply Planning to resolve conflicts.
Generated and issued sales confirmations, pick lists, packing slips, and invoices using SAP BPD and SAP HANA systems.
Managed customer updates on order status, delivery schedules, and backorders, achieving a customer satisfaction rating of 100 %.
Identified recurring error patterns and suggested changes.
Trained new team members on best practices, system usage, and compliance procedures.