Br'Anna Evans-Chambers
Mobile,AL
Summary
Experienced escalation management and desktop support professional with a proven track record at L&B Tax Professionals LLC, enhancing operational efficiency and customer satisfaction. Proficient in problem-solving and trend analysis, leading to significant improvements in service ticket resolution. Demonstrates a strong commitment to excellence in delivering IT support solutions.
Overview
2
2
years of professional experience
Work History
Help Desk Assistant
L&B Tax Professionals LLC
Mobile, AL
01.2024 - Current
- Answered incoming calls and emails from customers seeking technical assistance.
- Participated in team meetings to discuss current projects and strategies for improvement.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Maintained positive working relationship with fellow staff and management.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Collected, analyzed and reported on data for use in operational planning.
- Oversaw daily performance of computer systems.
Helper Clerk
WBT Logistics LLC
Mobile, AL
01.2023 - Current
- Maintained accurate inventory records through daily stock checks.
- Prepared shipping labels for outgoing packages and completed necessary paperwork.
- Received incoming shipments and verified accuracy of order contents.
- Provided excellent customer service by responding promptly to inquiries.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Ensured that all safety procedures were followed when handling hazardous materials.
- Tracked shipment progress on online portals for customers who requested updates.
- Generated reports related to inventory levels, sales figures and other business metrics.
- Developed strategies for improving customer satisfaction ratings across multiple channels.
- Supported office clerical functions using word processing and other software, email and office machines.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Communicated with customers and employees to answer questions or explain information.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Computed, recorded and proofread data or reports.
- Delivered messages and ran errands.
- Scheduled meetings and coordinated materials to be distributed to attendees.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Monitored office supply stock levels and placed timely orders for replenishment.
- Completed and mailed contracts, invoices or checks.
- Copied, sorted and filed records of office activities and business transactions.
- Inventoried and ordered materials, supplies and services.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
Retail Sales Associate
Hibbet Sports
Semmes, AL
12.2023 - 02.2024
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Tracked inventory levels throughout the day and restocked items as needed.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Processed returned merchandise according to company policies.
- Completed transactions in an efficient manner while providing excellent customer service.
- Operated point-of-sale systems accurately to process payments from customers.
- Offered suggestions for additional items that may be of interest to customers.
- Handled customer complaints in a professional manner.
- Adhered to all safety regulations when handling hazardous materials or working with heavy equipment.
- Promoted special offers and discounts to encourage additional purchases.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Inspected purchased items for defects before handing them over to customers.
- Kept informed about new products arriving at the store on a regular basis.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Initiated friendly conversation with customers to determine level of assistance required.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Reported any discrepancies in inventory counts or pricing issues promptly.
- Ensured compliance with all applicable laws regarding sale of age-restricted items.
- Placed special orders or called other stores to find desired items.
Education
High School Diploma -
Accel Academy
Mobile, AL05-2025
Skills
- Call handling
- Trend tracking
- Escalation management
- Report creation
- Application guides
- Service ticket tracking
- Desktop support
Timeline
Help Desk Assistant
L&B Tax Professionals LLC
01.2024 - Current
Retail Sales Associate
Hibbet Sports
12.2023 - 02.2024
Helper Clerk
WBT Logistics LLC
01.2023 - Current
High School Diploma -
Accel Academy
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