Brannen Scarazzo

• Building quality and insightful workout apparel, accessories, and gear for fitness patrons at all levels.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Provided professional fitness and diet recommendations, plans, and guidance to customers, based off of individual body metrics and goals.

My primary role in this position was to lead and guide the members in the Dash 21 aircraft configuration section. I was charged to train and mentor the NCO's, take corrective action to guide the shop in general improvement, develop new processes, and streamline processes for aircraft reconfiguration.

• Managed all aspects of administrative and personnel needs of the Section's personnel.
• Oversaw teams planning, implementing and realigning aircraft configuration operations with the daily Air Tasking Order.
• Led and managed 13 personnel in the performance of the work center's requirements to store, inspect, and repair aircraft configuration equipment; configure KC-10A aircraft for specific mission demands; and to maintain warehouse operations.

As a Flight Line Expediter I managed the work of all shift technicians for the KC-10 Aircraft. I monitored the flying and maintenance schedules that would have to be rectified, met, and coordinated for mission accomplishment. I translated the direction of Production Superintendents into tactical work. I supervised, prioritized, planned, and coordinated the daily work of shift technicians. I assisted technicians with direction, discipline, and motivation on a daily basis.

• Conducted and oversaw safety protocols for KC-135R, and KC-10A Flight Line maintenance.
• Monitored parts department and placed orders for maintenance supplies on consistent basis.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Developed and maintained courteous and effective working relationships.
• Worked closely with Squadron leadership to maintain optimum levels of communication to effectively and efficiently complete mission requirements
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Led and directed 352 technicians to complete aircraft maintenance and generation of 26 assigned KC-10 aircraft worth $2.3 Billion.
• Expedited repair of maintenance discrepancies w/ appropriate agencies to provide worldwide air refueling and cargo airlift.
• Reviewed aircraft documents, enforced strict adherence to technical data and maintenance instructions; implemented disaster control actions
• Ensured aircraft forms and maintenance data collection accurately reflected aircraft status; coordinated and reported aircraft status to maintenance operations.
• Managed section training, safety, and discipline.
• Monitored and updated occupational safety and health requirements.

Managed section training, safety and discipline; oversaw 246 maintenance technicians from 5 different career fields.

• Cultivated a cohesive team of qualified, trained and equipped personnel.
• Oversaw 24 hr shift schedules and leveraged 4 different shifts while meeting mission requirements for all skill levels and simultaneously accounting for personal and family needs of squadron personnel.
• Led 134 crew chiefs and 112 specialists, resulting in 565 sorties and 1.8 thousand flying hours that delivered 10 million pounds of fuel to US and Coalition aircraft.
• Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
• Conducted performance reviews each quarter, offering praise and recommendations for improvement.
• Coordinated 2 deployment rotations for 21 personnel. Reconciled 532 qualifications, equipped all deployers, met US Centcom tasking to 100%.
• Collaborated with multiple agencies to ensure the proper information flow and problem solving at all levels were addressed. I ensured the well being, work flow, team cohesion, and moral of all Squadron workers. The Section Chief position was like the bottle neck between Squadron Upper leadership and all of the technicians.
• Maintained master schedule and set up appointments.
• Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
• Established positive working relationships with colleagues, manager and customers through regular communication and effective anticipation of needs.
• Resolved employee-related disputes through proactive communication.
• Established and updated work schedules to account for changing staff levels and expected workloads.
• Interpreted management directives to define and document mission requirements.

Provided technical advise on maintenance and safety matters for 16 KC-135 and 3 C-37 Special Air Mission aircraft. Office of Primary Responsibility for OSHA standards, Regulation and Publication approval
authority, weight and balance, and more.

• Evaluated maintenance practices in accordance with technical data to validate the ability to support conventional missions, nuclear deterrence missions, and Air Mobility Command commitments
• Developed and published reports for Wing and Group leaders from inspection data analysis to advance integrity of aircraft maintenance programs.
• Created and conducted Quality Assurance briefings to leadership on maintenance quality and aircraft status through detailed statistical analysis.
• Engineering Technical Assist/Repair Program coordinator. Managed the program for all Quality Assurance personnel using it to coordinate and submit requests to Boeing engineers.
• Oversaw the Transient Alert (T/A) Contract. Led T/A source selection team. Advised leadership, developed, and amended the contract Performance Work Statement. Supervised and oversaw the performance of the contract over its lifecycle. Ensured all contract requirements were met by surveillance of work, programs, and reports. Reported all findings and corrective measures to contract Program Managers.
• Oversaw the Gulfstream contract. Provided surveillance of $2.5 Million maintenance contract involving 3 C-37 Business class aircraft. Oversaw and participated in contract renewals, contract negotiations, maintenance performance, aircraft modifications joining with L3 logistics, contract modifications, and reported to both Gulfstream and Contract management at Tinker AFB, OK.
• Guided the Gulfstream facility relocation, ensuring all contract requirements were met my host base.
• Appointed as Quality Assurances Training Manager. Ensured all quality assurance personnel were properly trained in accordance with Air Force directives, while ensuring recurring training was accomplished on time each month.

• Oversaw the Transient Alert (T/A) Contract. Led T/A source selection team. Advised leadership,
  developed, and amended the contract Performance Work Statement. Supervised and oversaw the
  performance of the contract over its lifecycle. Ensured all contract requirements were met by
  surveillance of work, programs, and reports. Reported all findings and corrective measures to contract
  Program Managers.

• Oversaw the Gulfstream contract. Provided surveillance of $2.5 Million maintenance contract involving
  3 C-37 Business class aircraft. Oversaw and participated in contract renewals, contract negotiations,
  maintenance performance, aircraft modifications joining with L3 logistics, contract modifications, and
  reported to both Gulfstream and Contract management at Tinker AFB, OK.

Accompanied aircraft on missions away from home station. I was responsible for the continued flight, daily inspections, and servicing of the aircraft while on the road. A fully qualified technician, I lead a team of three mechanics while en-route from station to station and on the ground.

• Removed and installed aircraft subsystem assemblies such as engines, rotors, gearboxes, transmissions and mechanical flight controls.
• Maintained orderly and safe work environment by enforcing tool control and FOD awareness, prevention and safety at all times.
• Assisted with aircraft and equipment transport and movement.
• Documented all inspection and maintenance actions in aircraft forms, IMDS and G081.
• Performed flight line functions including preflight and postflight inspection requirements, aircraft servicing, repair, and troubleshooting.
• Accompanied KC-135 Missions, hence the "Flying" Crew Chief. Stayed with the aircraft while supporting stateside and overseas missions requiring over night stays away from home station. Performed repair, inspections, and servicing to ensure mission accomplishment while away from main operating base.
• Monitored maintenance on assigned aircraft, performing aircrew debriefing at enroute, transient, and austere locations.
• Scheduled and coordinated aircraft maintenance actions with Squadron supervision, flight crews and various interrelated work centers.

Information center for all things maintenance. I coordinated with multiple agencies to include flight line production, Group Leadership, Headquarters, and US Centcom, both on and off station, to report and communicate the location, status, fix times, total availability, fuel loads, and configuration of our fleet.

• Coordinated Maintenance Repair Teams to depart home station, assisting Flying Crew Chiefs in the repair of off-station aircraft if repair demands were beyond crew chief technical skill.
• Implemented and conducted Nuclear Deterrence Plans for aircraft evacuation and nuclear missions.
• Managed filing systems for electronic and hard copy documents to keep organized records.
• Reports on long and short-term health of fleet impacts affecting home station, deployed, and transient aircraft status.
• Prepared daily reports to assist Group leaders with key decision making and strategic operational planning.
• Entered and maintained official records into company database.

Aircraft In-Depth Inspection Shop.

• Disassembled, inspected, repaired, and reassembled aircraft.
• Followed Operational Safety and Health Administration (OSHA) regulations to promote safe equipment operation and workplace safety.
• Supervised 8 apprentices and offered specific recommendations to improve work quality.