Brannon-Delora Clay-Darden
Louisville,KY
Summary
Dynamic leader and effective communicator with a proven track record of fostering teamwork and collaboration. At Tumbleweed, I elevated customer satisfaction and team performance through strategic problem-solving and robust customer service skills. Skilled in recruitment and money handling, I consistently maximized productivity and efficiency, achieving a notable increase in team engagement and customer loyalty.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Tumbleweed
Rosemary Kuntz
11.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strong working relationships with staff, fostering a positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Motivated, trained, and disciplined employees to maximize performance.
Stay at Home Mom
3 Boys Under 4
08.2019 - 11.2021
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Self-motivated, with a strong sense of personal responsibility.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Wick's Pizza
Kimberly
03.2015 - 08.2018
- Trained and mentored staff members, fostering a positive work environment that encouraged teamwork and collaboration.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Created a welcoming atmosphere for guests by maintaining a clean and organized dining area, leading to positive reviews on social media platforms.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Cultivated warm relationships with regular customers.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Doc Crows Sothern Smokehouse and Raw Bar
Kara Thomas
04.2014 - 09.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Organized, maintained and updated information in computer databases.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Used cash registers and credit card machines to cash out customers.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Monitored wait times accurately, providing accurate estimates of wait time during busy periods while keeping guests informed and engaged.
Panera Bread
Kevin Walker
05.2013 - 09.2014
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Trained new kitchen staff on food safety, preparation and cooking techniques.
- Grilled meats and seafood to customer specifications.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
Education
High School Diploma -
Jeffersonville High School
Jeffersonville, IN05-2013
Associate of Arts - Culinary Arts
Prosser School of Technology
New Albany, IN05-2013
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Money Handling
- Product and service knowledge
- Scheduling Coordination
- Recruitment and hiring
Certification
ServSafe Certified until 07/2029
Timeline
Tumbleweed
Rosemary Kuntz
11.2021 - Current
Stay at Home Mom
3 Boys Under 4
08.2019 - 11.2021
Wick's Pizza
Kimberly
03.2015 - 08.2018
Doc Crows Sothern Smokehouse and Raw Bar
Kara Thomas
04.2014 - 09.2015
Panera Bread
Kevin Walker
05.2013 - 09.2014
High School Diploma -
Jeffersonville High School
Associate of Arts - Culinary Arts
Prosser School of Technology
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