Summary
Overview
Work History
Education
Skills
Timeline
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Brannon Faulkner

Hiram,GA

Summary

Proven multitasker and team leader, adept in customer service and complex problem-solving. Skilled in inventory management and maintaining a positive attitude under pressure, consistently contributing to team success and customer satisfaction. I am a hardworking and passionate job seeker with strong organizational skills eager to secure a full-time position.

Overview

4
4
years of professional experience

Work History

Walmart Online Grocery Associate

Walmart
08.2022 - Current
  • Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
  • Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
  • Contributed to a positive work environment through effective communication and teamwork among fellow associates.
  • Demonstrated strong attention to detail while handling complex or special requests from customers, ensuring their needs were met effectively.
  • Assisted with troubleshooting technical issues faced by customers using the online platform, providing prompt resolutions.
  • Supported inventory management efforts by monitoring stock levels and updating product information on the online platform.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.

Restaurant Hostess

Wild Crab
09.2021 - 08.2022
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.

Server

IHOP
01.2020 - 09.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Education

High School Diploma -

Hiram High School
Hiram, GA
12.2022

Skills

  • Friendly, Positive Attitude
  • Customer Service
  • Teamwork and Collaboration
  • Multitasking Abilities
  • Calm Under Pressure
  • Complex Problem-Solving
  • Team Leadership
  • Dependable and Responsible
  • Attention to Detail
  • Adaptability in a fast-paced environment
  • Organization and Time Management
  • Data entry proficiency

Timeline

Walmart Online Grocery Associate

Walmart
08.2022 - Current

Restaurant Hostess

Wild Crab
09.2021 - 08.2022

Server

IHOP
01.2020 - 09.2021

High School Diploma -

Hiram High School

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Brannon Faulkner