Brannon Torres
Lake Havasu City,AZ
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Shop Manager
London Bridge RV & Truck Accessories
03.2018 - Current
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Overlooked store operations by delegating tasks efficiently to team members and monitoring progress regularly.
- Implemented visual merchandising techniques to attract customers and drive sales, leading to improved store performance.
- Analyzed sales data to identify trends and create targeted marketing initiatives that catered to the needs of our customer base.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Optimized store layout for better customer flow and product visibility, ultimately enhancing the overall shopping experience.
- Managed inventory control, cash control, and store opening and closing procedures.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
Retail Sales Associate
Harbor Freight Tools USA
05.2017 - 03.2018
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Tire and Lube Technician
Alignment Doctor
10.2016 - 04.2017
- Improved customer satisfaction by providing timely and accurate tire and lube services.
- Enhanced vehicle performance for clients through comprehensive maintenance checks and fluid replacements.
- Ensured safety of customers'' vehicles by conducting thorough inspections of tires, brakes, and suspension components.
- Increased workshop efficiency with proper organization and inventory management practices.
- Delivered exceptional customer service by addressing concerns and answering inquiries in a friendly and professional manner.
Body Shop Assistant
Crash! Customs
07.2015 - 09.2016
- Improved workflow by assisting technicians with vehicle disassembly, repair, and reassembly tasks.
- Increased shop efficiency by maintaining a clean and organized work environment for all staff members.
- Expedited repair processes by coordinating parts orders and deliveries with suppliers as needed.
Education
High School Diploma -
Lake Havasu High School
Lake Havasu City, AZ05.2017
Skills
- Budget Adherence
- Employee Scheduling
- Invoicing
- Policy Enforcement
- Store operations
- Employee Management
- Social Media Marketing
- Customer Service
- Customer Engagement
- Budgeting and finance
- Sales Analysis
- Data Management
Timeline
Shop Manager
London Bridge RV & Truck Accessories
03.2018 - Current
Retail Sales Associate
Harbor Freight Tools USA
05.2017 - 03.2018
Tire and Lube Technician
Alignment Doctor
10.2016 - 04.2017
Body Shop Assistant
Crash! Customs
07.2015 - 09.2016
High School Diploma -
Lake Havasu High School
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