BRANSEN DUNCAN
Ada,OK
Summary
Accomplished and renowned for exceptional communication skills, I significantly enhanced shop productivity and customer satisfaction at Take 5 Oil Change. My expertise in oil change and fluid checks, combined with a proven ability to lead and improve operational efficiency, positions me as a valuable asset to any team.
Reliable and hardworking individual with positive attitude and strong attention to detail. Knowledge of automotive systems and basic maintenance procedures, coupled with hands-on skills in using tools and equipment. Committed to ensuring vehicles operate safely and efficiently through thorough and precise service.
Professional technician with demonstrated expertise in vehicle maintenance and repair. Proven ability to perform oil changes, filter replacements, and fluid checks efficiently. Strong focus on teamwork and delivering consistent results, adaptable to changing needs. Known for reliability, mechanical skills, and customer service orientation.
Overview
14
14
years of professional experience
Work History
Oil Change Technician
Take 5 Oil Change
08.2024 - Current
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Checked fluids, tires, brakes, and other systems as part of [Number]-point inspection.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Greeted customers and answered questions about oil changes and other services.
- Minimized errors by double-checking all work before releasing vehicles back to clients, ensuring their safety and long-term reliability.
- Assisted management in maintaining proper inventory levels, reducing waste and ensuring availability of required materials for services.
- Increased overall shop productivity by maintaining a clean and organized work environment.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Identified additional revenue opportunities by thoroughly inspecting vehicles during oil changes, recommending necessary services or repairs based on findings.
- Enhanced customer trust and loyalty through clear communication of service recommendations and explanations of performed tasks.
- Improved customer satisfaction by providing efficient and thorough oil changes in a timely manner.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
ASM
Grease and Go
05.2020 - 08.2023
- Oil Changes, Hood, Pit, and Service Writting
- Ordering Supplies As Needed when SM was out
- Inventory Counts
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Greeted customers and answered questions about oil changes and other services.
- Assisted management in maintaining proper inventory levels, reducing waste and ensuring availability of required materials for services.
- Increased overall shop productivity by maintaining a clean and organized work environment.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Improved customer satisfaction by providing efficient and thorough oil changes in a timely manner.
- Contributed to creating a positive work environment by fostering a collaborative and supportive team culture.
- Supported the training of new hires by sharing knowledge on effective techniques and best practices within the oil change technician role.
- Reduced wait times for customers by streamlining the oil change process and working effectively with team members.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
Patrol Officer
Bokchito Police Department
10.2018 - 12.2019
- Prepared detailed reports documenting daily patrols, incidents encountered, and actions taken during shifts.
- Arrested suspects with appropriate use of force, following departmental guidelines and legal procedures.
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Enhanced public safety by patrolling assigned areas and responding to emergency situations promptly.
- Handled crisis situations effectively by utilizing strong communication skills, de-escalation techniques, and sound judgment under pressure.
- Provided assistance to citizens in need, including medical emergencies or vehicle breakdowns, demonstrating compassion and professionalism at all times.
- Conducted traffic stops, issuing citations or warnings when necessary to maintain order on the roads.
- Collaborated with fellow officers for efficient crime prevention and response efforts.
- Participated in specialized training sessions to enhance skills in areas such as firearms proficiency, self-defense tactics, and crisis intervention techniques.
- Investigated suspicious activities, deterring potential criminal behavior and maintaining community security.
Assistant Chief
Bennington Police Department
02.2017 - 10.2018
- Established performance metrics that allowed for continuous improvement within the department, driving increased efficiency.
- Disciplined personnel and initiate disciplinary measures as defined by SOPs.
- Planned, directed, and controlled execution of administrative and compliance activities.
- Successfully led change management initiatives, effectively managing resistance and ensuring smooth transitions in operations.
- Prioritized high-risk situations through rapid assessment skills leading to efficient deployment of resources.
- Assumed active role in identifying opportunities to develop and implement projects which promoted organization's missions and functions.
- Identified areas for cost savings through rigorous analysis of financial data, optimizing budget expenditures accordingly.
- Increased transparency in decision-making processes by implementing open forums involving all team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Oil Change Technician
Grease and GO
08.2010 - 02.2017
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Kept shop areas neat, clean, and free of safety hazards.
- Worked well in a team setting, providing support and guidance.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Excellent communication skills, both verbal and written.
- Checked fluids, tires, brakes, and other systems as part of [Number]-point inspection.
- Worked effectively in fast-paced environments.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Greeted customers and answered questions about oil changes and other services.
- Minimized errors by double-checking all work before releasing vehicles back to clients, ensuring their safety and long-term reliability.
- Assisted management in maintaining proper inventory levels, reducing waste and ensuring availability of required materials for services.
- Increased overall shop productivity by maintaining a clean and organized work environment.
- Enhanced customer trust and loyalty through clear communication of service recommendations and explanations of performed tasks.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
Education
High School Diploma -
Caddo High School
Caddo, OK05-2010
Skills
- Diesel engine maintenance
- Oil change expertise
- Transmission servicing
- Battery replacements
- Fluid checks
- Power steering fluid check
- Coolant flushing
Timeline
Oil Change Technician
Take 5 Oil Change
08.2024 - Current
ASM
Grease and Go
05.2020 - 08.2023
Patrol Officer
Bokchito Police Department
10.2018 - 12.2019
Assistant Chief
Bennington Police Department
02.2017 - 10.2018
Oil Change Technician
Grease and GO
08.2010 - 02.2017
High School Diploma -
Caddo High School
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