Branson Seals
Topeka
Summary
As an accomplished Sr. Coordinator at UsFoods, I have led in a handful of impactful process changes, such as switching our facility from each boxes to crates.
I am adept at collect information and sorting data, using my system familiarity and expertise to provide quick results.
I have experience interceding in high stress situations, including those with serious injury, of which I am certified by UsFoods to provide first aid care for, and offer a set of strong organizational and problem-solving skills.
All this matched with an unwavering desire to evolve my skills, and striving to keep a Continuous Improvement mindset, I will consistently seek out any opportunity to achieve significant process optimizations.
Throughout my time with UsFoods I have provided support whenever, wherever needed. Both inside and outside of my role as a Sr. Coordinator, leveraging these aforementioned transferable skills, to drive impactful results.
Overview
11
11
years of professional experience
Work History
Sr. Coordinator
US Foods
07.2021 - Current
- Streamlined project management processes by implementing new organizational tools and techniques.
- Optimized resource allocation across projects by closely monitoring progress and proactively addressing potential bottlenecks.
- Gathered and organized materials to support operations.
- Entered data, generated reports, and produced tracking documents.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved office operations by automating record tracking and data collection processes.
- Monitored front areas so that questions could be promptly addressed.
- Conceived, executed, and have maintained a process change resulting in a better process and lower damage rates.
Order Selector
US Foods
07.2017 - 07.2021
- Safely and efficiently utilized various equipment, such as pallet jacks and forklifts, to transport and stack product.
- Enhanced order accuracy by diligently verifying product codes, descriptions and quantities before picking.
- Demonstrated adaptability and versatility through my ability to pick in any department as well as successfully managing multiple tasks simultaneously during high-volume periods without compromising quality or speed.
- Minimized damaged items through careful handling of fragile products while selecting orders.
- Supported warehouse organization efforts by accurately labeling products and placing them in designated storage areas. (Stockyards)
- Increased teamwork efficiency by actively participating in group meetings, sharing ideas, and providing constructive feedback on potential improvements to the process.
- Ensured proper inventory management through consistent communication.
- Collaborated with fellow Order Selectors to ensure efficient workflow during high-volume periods.
- Contributed to the reduction of workplace accidents by following safety protocols when operating machinery or moving heavy items.
- Took on extra hours and shifts during high-volume periods to help lessen the load.
Customer Service Representative
General Dynamics Information Technology Inc
09.2016 - 07.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Improved resolution time with effective problem-solving for customer complaints.
Server
Red Lobster
08.2015 - 07.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising my quality of service.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage cash book, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Sandwich Artist
SUBWAY®Restaurants
03.2014 - 04.2015
- Greeted guests, promoted specials, and took orders.
- Managed cash drawer throughout shift with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Prepared and presented food in compliance with health and safety guidelines.
- Restocked and rotated stock in display case to mitigate stock loss.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
- Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
Education
Certificate's in Information Technology - Information Technology
Centriq
Kansas City10-2016
High School Diploma -
Jefferson West High
Meriden03-2014
Skills
- Project management
- Decision-making
- Database management
- Customer service
- MS office (Excel, Word, Powerpoint)
- Multitasking and organization
- Strategic planning
- Project coordination
- Presenting ideas and plans
- Work Planning and Prioritization
- Resource allocation
- Attention to detail
Timeline
Sr. Coordinator
US Foods
07.2021 - Current
Order Selector
US Foods
07.2017 - 07.2021
Customer Service Representative
General Dynamics Information Technology Inc
09.2016 - 07.2017
Server
Red Lobster
08.2015 - 07.2016
Sandwich Artist
SUBWAY®Restaurants
03.2014 - 04.2015
Certificate's in Information Technology - Information Technology
Centriq
High School Diploma -
Jefferson West High
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