Brant Brogden
Big Sandy,TX
Summary
Knowledgeable Parts Specialist skilled at keeping parts organized and serving customers' needs. Works efficiently to restock parts, resolve issues and handle paperwork. Dedicated to satisfying customers and exceeding sales targets.
Overview
20
20
years of professional experience
Work History
Parts Specialist
Holt Truck Centers
01.2016 - Current
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Tracked parts use and charged items to customer accounts for billing.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Increased store revenue by cross-selling products and upselling services to customers.
- Ordered parts from various distributors to fulfill demands.
- Stocked and managed stock of parts.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Organized parts storage and stocked inventory according to established guidelines.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Assisted customers in finding appropriate parts promptly.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
Manager
Oreilly Auto Pats
01.2006 - 01.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Managed senior-level personnel working in marketing and sales capacities.
Delivery Driver
Hall GMC
01.2006 - 12.2006
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Parts Specialist
Oreilly Auto Pats
01.2004 - 01.2006
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Tracked parts use and charged items to customer accounts for billing.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Stocked and managed stock of parts.
- Assisted customers in finding appropriate parts promptly.
- Maintained clean and neat parts counter and sales floor.
Education
High School Diploma -
Hawkins High School
Hawkins, TX05.2004
Skills
- Maintain Parts Inventory
- Information Cataloging
- Company Guidelines
- Special Requests
- Catalog Familiarity
- Pulling Parts
- Parts Identifications
- Technical Documentation
- Till Counting
- Profit Margins
- Communications Strategies
- Customer Interaction
- Customer Experience
- Replacing Parts
- Closing Procedures
- Customer Service
Timeline
Parts Specialist
Holt Truck Centers
01.2016 - Current
Manager
Oreilly Auto Pats
01.2006 - 01.2016
Delivery Driver
Hall GMC
01.2006 - 12.2006
Parts Specialist
Oreilly Auto Pats
01.2004 - 01.2006
High School Diploma -
Hawkins High School
Similar Profiles
Esteban DiazEsteban Diaz
Technician at Holt Truck CentersTechnician at Holt Truck Centers
Richard Dennis WhitakerRichard Dennis Whitaker
Lead Technician at Holt Truck CentersLead Technician at Holt Truck Centers
Johnny OrricoJohnny Orrico
PSSR at Holt Truck CenterPSSR at Holt Truck Center