Skilled in managing branch operations and overseeing staff performance. Employs strategic planning to boost operational effectiveness and elevate customer satisfaction levels. History of successful team leadership and achieving operational goals.
Overview
28
28
years of professional experience
Work History
Regional Branch Manager
Kingline Equipment
05.2025 - Current
Conducted regular employee performance evaluations and feedback sessions to promote skill development.
Managed branch financial operations, including budgeting, forecasting, and expense tracking for accurate reporting.
Interviewed and recruited top talent, enhancing organizational skills and capabilities.
Resolved staff conflicts and oversaw hiring and termination processes to boost production rates.
Decreased employee turnover by cultivating a positive work environment with competitive compensation.
Oversaw daily branch operations, ensuring adherence to regulatory standards and operational integrity.
Verified accuracy of payroll, vendor payments, commissions, and other accounting disbursements.
Parts Manager
Tidewater Ag & Construction
12.2021 - 05.2025
Rearranged parts department to enhance organization and adapt to changing trends.
Conducted regular audits of inventory levels, ensuring accuracy and eliminating discrepancies.
Implemented an improved inventory management system, increasing efficiency in parts department.
Collaborated with service managers to complete repairs and maintenance promptly.
Streamlined ordering process for faster, more accurate deliveries, boosting customer satisfaction.
Supervised and trained staff on product knowledge and customer service excellence.
Established effective communication channels with departments to improve collaboration.
Assisted in developing annual budgets based on historical data and projected needs.
Parts Manager
Atlantic and Southern Equipment
10.2007 - 07.2021
Implemented an advanced inventory management system, boosting efficiency in parts department.
Collaborated with service managers to ensure timely repairs and maintenance, enhancing customer satisfaction.
Streamlined ordering processes for faster deliveries and improved accuracy, increasing customer satisfaction.
Oversaw employee performance to address issues and sustain productivity targets.
Established communication channels with departments to enhance collaboration and streamline processes.
Supervised staff training on product knowledge and customer service excellence.
Created comprehensive performance reports for upper management, identifying improvement areas and growth opportunities.
Machine Operator
Michelin Tire
08.2005 - 07.2007
Operated machines with precision, producing high-quality products according to specifications.
Set up and adjusted equipment for optimal daily performance.
Ensured compliance with company and OSHA safety regulations.
Trained new employees on machine operation, reinforcing adherence to safety protocols.
Service and Parts Manager
Flint Equipment
04.1997 - 08.2005
Supervised technician team to maintain high-quality service standards and foster positive work environment.
Developed comprehensive training program for new employees, improving retention rates and team performance.
Conducted regular performance evaluations, identifying improvement areas and providing targeted coaching.
Optimized workflow processes to reduce turnaround time on repairs within service department.
Implemented efficient service and parts management strategies to increase customer satisfaction.
Oversaw facility upkeep, ensuring compliance with safety regulations and a clean workspace.
Managed warranty claims efficiently, securing timely reimbursement from manufacturers.
Recognized exceptional employee performance regularly, boosting morale and productivity.
Customer Service Representative at Elvaan Equipment Solution Formerly Jade EquipmentCustomer Service Representative at Elvaan Equipment Solution Formerly Jade Equipment