Brant Davis
Surprise,AZ
Summary
Seasoned Service Manager and Technician bringing over 15 years of Industrial Equipment experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention. Previously been obliged to run a crew of 8 and even larger in other career adventures that have pursued in life. Career driven and motivated to further experiences beyond present course.
Overview
16
16
years of professional experience
Work History
District Field Service Manager (West Coast)
Doosan Portable Power
09.2019 - Current
- Resolved customer complaints in professional and timely manner.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Trainer for factory and warranty certification on Power Gen, Small and Large Air Compressors as well as Doosan Diesel Engine Certification.
- Traveling tech for Doosan Portable Power covering the majority of Western Continental North America (from Hawaii to Alaska and Western Canada)
Service Manager
Air Compressor Solutions
07.2012 - 08.2019
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored inventory levels and placed orders to replenish stock.
- Maintained records of service transactions and customer feedback for future reference.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Completed bi-weekly pay roll for techs.
- Managed a shop of 8 to 10 technicians
Service Technician
Bell Ford
04.2010 - 07.2012
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
Service Technician
New Country Dodge/Ford/Toyota
04.2007 - 04.2010
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
Education
Associate of Applied Science - Auto, Diesel And Ford FACT
Universal Technical Institute of Arizona Inc
Avondale, AZ03.2007
High School Diploma -
J.L. McCullough
The Woodlands, TX05.1990
Skills
- Inquiry Requests
- Business Development
- Quality Assurance
- Leadership Mentoring
- Knowledgeable in following: Power Gen, A/C Refrigeration (Coolers & Chillers), Diesel Engines, Light towers and Air Compression
- Staff Motivation
- Employee Relations
- Technical Troubleshooting
Timeline
District Field Service Manager (West Coast)
Doosan Portable Power
09.2019 - Current
Service Manager
Air Compressor Solutions
07.2012 - 08.2019
Service Technician
Bell Ford
04.2010 - 07.2012
Service Technician
New Country Dodge/Ford/Toyota
04.2007 - 04.2010
Associate of Applied Science - Auto, Diesel And Ford FACT
Universal Technical Institute of Arizona Inc
High School Diploma -
J.L. McCullough
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