Brant Norwood
Edmond,OK
Summary
Highly proactive manager with 19 years of experience in team leadership in the restaurant industry. Background includes sales, management and customer service in fast-paced settings.
Overview
20
20
years of professional experience
Work History
General Manager
Hal Smith Restaurants
06.2009 - Current
- 14 years of full-service restaurant experience in complex and fast paced environment
- Good knowledge of Microsoft Word, Excel and Google Workspace
- Strong organization and planning skills
- Strong operational skills in customer-service and hospitality environment
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Oversaw training for all team members and management.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Over monthly inventory, profit and loss statements, labor costs and cost of sales
- Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.
- Formulated and implemented marketing strategies to increase sales and customer loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Oversaw food preparation and monitored safety protocols.
- Responsible for overseeing all repairs and maintenance
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Purchased food and cultivated strong vendor relationships.
- Developed unique events and special promotions to drive sales.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Conducted performance appraisals
- Knowledgeable of POS system
Assistant Manager
Hal Smith Restaurants
04.2004 - 05.2009
- 5 years of of full-service restaurant experience
- Managed team of up to 50 restaurant staff, maintaining exceptional customer service and quality standards.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Interviewing
- Over all training for FOH and BOH staff
- Kept restaurant compliant with all federal, state health department, and local hygiene and food safety regulations.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Performed daily administrative tasks, such as all ordering, inventory and processing invoices.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Supported General Manager by providing direction and support.
Education
80 Hours Completed - Funeral Service And Mortuary Science
University of Central Oklahoma
Edmond, OK20 Hours Completed - General Studies
Oklahoma State University - Oklahoma City
Oklahoma City, OKSkills
- Customer Service
- Cost Controls
- Operations Management
- Quality Control
- Staff Leadership
- Payroll Administration
- Relationship Building
- Front of House Management
- Back of House Management
- Safe Food Handling
- Customer Retention
- Inventory Management
- Equipment Maintenance and Repairs
- Recruiter
- Trainer
Timeline
General Manager
Hal Smith Restaurants
06.2009 - Current
Assistant Manager
Hal Smith Restaurants
04.2004 - 05.2009
80 Hours Completed - Funeral Service And Mortuary Science
University of Central Oklahoma
20 Hours Completed - General Studies
Oklahoma State University - Oklahoma City
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