Enthusiastic and experienced individual seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of tasks and responsibilities at hand. Motivated to learn, grow and excel.
Overview
4
4
years of professional experience
Work History
Registered Behavior Technician
Positive Behavior Supports Corporation, PBS-Corp
Seattle, WA
12.2021 - 03.2022
Provided in-person therapy sessions to clients who have been diagnosed with Autism Spectrum Disorder in clinic based setting
Implemented behavior strategies assigned to specific clients by supervising Behavior Analyst by setting rules, reiterating expectations and positively reinforcing appropriate behavior
Promoted positive interactions of children with ADHD, Autism and oppositional defiant behavior by utilizing visual supports, simplifying communication and using stress scales to turn emotions into concrete concepts
Upheld strict confidentiality in regulation with HIPPA for client privacy
Attended staff trainings and meetings to acquire further knowledge and master current knowledge.
Observed, monitored and electronically recorded problem behaviors through accurate behavior-consequence data collection, graphs and anecdotal notes
Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms
Lead Registered Behavior Technician
Bright Futures ABA Therapy
Enterprise, AL
10.2019 - 08.2021
Supported clients using principles of applied behavior analysis
Professionally annotated patient notes and progress digitally in accordance with company requirements to maintain confidentiality
Maintained professional and clinical perspective to avoid internalization regarding certain student behaviors or mannerisms
Conducted one on one, clinic based therapy sessions for clients between 2 to 7 years old
Observed, monitored and recorded duration and number of instances problem behaviors occurred through accurate behavior- consequence data collection, graphs and anecdotal notes
Maintained strict confidentiality in regulation with HIPPA for patient and family member privacy to ensure fidelity was portrayed
Implemented Antecedent intervention strategies as well as behavior reduction mechanisms assigned to specific clients by supervising Behavior Analyst by setting rules, reiterating expectations and reinforcing appropriate behavior
Military Claims Adjuster
Coleman Worldwide Moving
Midland City, AL
11.2017 - 09.2018
Promptly answered customer questions regarding deductibles and personal belongings being claimed as damaged/lost during shipment via telephone and email communication
Prepared summaries of damage, payments and policy coverage
Examined and verified claims forms and other records to determine customers' fair reimbursement amount or settlement amount
Assisted in diffusing customer frustration due to damaged household goods while assuring them their claim was being adjusted promptly and efficiently to meet their needs
Provided exceptional customer service, including going above and beyond while still meeting needs and requirements of Coleman Worldwide Moving to ensure fidelity of company policy and regulations was met
Front Desk Receptionist
Max Fitness
Dothan, AL
04.2016 - 01.2017
Politely and attentively greeted guests and engaged in positive conversations while managing member check-in process
Answered telephone calls to respond to inquiries and accurately transfer calls to correct and necessary departments and personnel
Resolved customer issues quickly and notified supervisors immediately when or if problems escalated if not effectively diffused
Maintained files and records by implementing effective and organized filing systems electronically that boosted efficiency and organization
Accurately calculated billings and posted charges to members' accounts and reviewed charges with members
Thoroughly explained membership privileges and amenities to prospective and current members
Ensured safety of all members by overseeing cleanliness and proper usage of fitness equipment
Education
General
Studies
Southern Union State Community College
General Studies
Troy University of Dothan
High School Diploma -
Rehobeth High School
05.2014
Skills
Problem Solving
Verbal and Written Communication
Behavior Observation
Interdisciplinary Collaboration
Adaptability and Flexibility
Attention to Detail
Rapport Building
Clerical Functions
Encouragement and Motivation
Accomplishments
SKILLS
Attention to Detail
Adaptability and Flexibility
Critical Thinking
Rapport Building
Problem Solving
Solution Development
Excellent Verbal and Written Communication
Microsoft Office Literacy
Leadership and Team Building
Organized Multi-tasker
Customer Service
Strong interpersonal skills
Physical ability to better assist patients and customers such as
lifting.
Timeline
Registered Behavior Technician
Positive Behavior Supports Corporation, PBS-Corp
12.2021 - 03.2022
Lead Registered Behavior Technician
Bright Futures ABA Therapy
10.2019 - 08.2021
Military Claims Adjuster
Coleman Worldwide Moving
11.2017 - 09.2018
Front Desk Receptionist
Max Fitness
04.2016 - 01.2017
General
Studies
Southern Union State Community College
General Studies
Troy University of Dothan
High School Diploma -
Rehobeth High School
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