BRANTLY MOORE
Woodruff,SC
Summary
Resourceful Service Center Manager with 3+ years of experience. Dedicated to long-term goals and day-to-day streamlining. Adept at cutting costs and following budgets without sacrificing fantastic standards for customer service and employee performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Center Manager
Jiffy Lube
11.2023 - Current
- As a Service Center Manager for Jiffy Lube, my role encompasses various responsibilities including inventory management, profit and loss analysis, labor management, team development, scheduling, and more.
- I oversee the efficient operation of the service center and work towards achieving the company's goals.
- Through strategic planning and effective implementation of marketing and sales strategies, I was able to drive more business to the service center and improve overall profitability.
- Overall, as a Service Center Manager for Jiffy Lube, I am dedicated to ensuring smooth operations, driving revenue growth, and creating a high-performing team.
Area Training and Development Specialist
Valvoline Instant Oil Change
01.2022 - 11.2023
- Create, plan, develop, implement, and conduct training and development programs for employees
- Assess training and development needs through individual discussions, group discussions, store reviews, and communicating with managers
- Create, organize, plan and present other forms of orientation and skills training for employees and customers
- Evaluate program effectiveness through assessments, feedback, and performance.
Service Center Manager
Valvoline Instant Oil Change
01.2020 - 12.2022
- Plan and direct day-to-day operations of the store
- Develop strategies to improve customer service, drive store sales, increase profitability, create store policies that will increase sales and grow the existing customer base
- Recruit, train, and supervise employees.
Education
Business Administration -
Greenville Technical College
05.2025
Diploma -
Riverside Highschool
01.2019
Skills
- Safety training
- Leadership training
- Staff Training and Development
- Operational Excellence
- Document processing
- Staff Supervision
- Sales Planning
- Financial Reporting
- Risk Management
- Internal Auditing
- Teamwork and Collaboration
- Customer Service
- Decision-Making
- Problem Resolution
Accomplishments
- I have achieved 15% growth in revenue by enhancing operational efficiency and improving customer retention.
- I have partnered with Eaton Corporation to create an affinity program. Allowing numerous new eyes to land on our facilities as well as helping the community.
- I have partnered with Spartanburg Community College to enhance the visibility of our facilities and provide young individuals with work opportunities in our community.
- I have achieved a 39.2% increase in customer service by developing a team around trust, speed, and willingness.
Certification
Driver's License
Timeline
Service Center Manager
Jiffy Lube
11.2023 - Current
Area Training and Development Specialist
Valvoline Instant Oil Change
01.2022 - 11.2023
Service Center Manager
Valvoline Instant Oil Change
01.2020 - 12.2022
Business Administration -
Greenville Technical College
Diploma -
Riverside Highschool
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