Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
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Brashaunda Francis

Brashaunda Francis

Arlington,TX

Summary

Authorized to work in the US for any employer Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Product or Service expertise, including competitive offerings, pricing and market positioning. Proactive and meticulous Job Title with over Number years of experience in Type industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Manager

Boston Market
06.2021 - Current
  • Basically I did everything in the restaurant from cooking to carving to cashier to customer service to any and everything that was required to have a running good restaurant and making sure the customers are happy caterings a big orders phone orders Bank deposits everything that a general manager did I did, Basically as a manager at Boston market I did everything that was required to have a running acceptable business that applied to and accommodated that our guests received the utmost hospitality experience in our restaurant
  • Responsible for running Foh , restaurant
  • Handled day-to-day operations
  • Handled the daily counts

QA ,shift leader

Chill's Bar & Grill
01.2015 - Current
  • Make sure customers needs are met to assure an excellent experience at my store
  • Chills QA

Boston Market
06.2021 - 04.2023
  • My job title there was manager I did all jobs and recommendations for running a safe clean hospitality type restaurant I preferred schedules I did deposit drops Bank drops everything that was required to run a sufficient restaurant

Shift Manager

Applebee's
04.2019 - 03.2022
  • I was a shift manager where I closed did deposits did tip out also I did expo line multitask I did just about everything there

Education

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Trimble High School

Skills

  • 10 years)
  • Quality Assurance (9 years)
  • POS (10 years)
  • Supervising Experience (6 years)
  • Cooking (7 years)
  • Food Handling (9 years)
  • Cash Handling (9 years)
  • Microsoft Office (7 years)
  • Cleaning Experience (8 years)
  • Host/Hostess (9 years)
  • Retail Sales (9 years)
  • Serving Experience (8 years)
  • Quality Control (9 years)
  • Cashiering (9 years)
  • Management (9 years)
  • Guest Services (7 years)
  • Upselling (8 years)
  • Leadership (9 years)
  • Packaging (8 years)
  • Guest relations (7 years)
  • Salesforce (7 years)
  • Restaurant experience (9 years)
  • Inventory Control (4 years)
  • Busser (7 years)
  • Food Preparation (7 years)
  • Kitchen Experience (8 years)
  • Bartending (3 years)
  • Catering (5 years)
  • Administrative Experience
  • Assistant Manager Experience (6 years)
  • Merchandising
  • Revenue Benchmarks
  • Process Improvement
  • Managing Employee Relations
  • Continuous Improvements
  • Configuration and Management
  • Revenue Quotas
  • Operational Leadership
  • Motivating Performers
  • Customer Relationship Management
  • Budgetary Reviews
  • Issue and Conflict Resolution
  • Managed Care
  • Document Management
  • Bank Deposit Preparation
  • Six Sigma Principles
  • Managing Defaults
  • Cash Handling Expertise
  • Leadership
  • Production Management
  • Business Development
  • Contract Development and Management
  • Correcting Submissions
  • Productivity Performance
  • Capital Spending
  • Product Management and Branding
  • Managing Appointments
  • Verbal and Written Communication
  • Labor and Food Cost Control
  • Virtualization Technologies
  • Hiring and Training
  • Managing Cash Register
  • Production Preparation
  • Mentoring
  • Inventory Management
  • Project Management
  • Cross-Functional Team Management
  • Overseeing Personnel
  • Negotiation
  • Administrative Duties
  • Accounts Payable and Accounts Receivable
  • Operational Evaluating
  • Sales and Marketing
  • Tool Preparation
  • Processes and Procedures
  • Policy Enforcement
  • Guest Inquiries
  • Managing Laborers
  • Managing Scenes
  • Daily Transactions Review
  • Hospitality Management
  • Industrial Hygiene
  • Department Organization
  • Facility Improvement
  • Leadership Training
  • Inventory Oversight
  • Constructive Feedback
  • Store Opening and Closing
  • Operational Excellence
  • Team Assignments
  • Food and Beverage Management
  • Resolving Complaints
  • Performance Analysis
  • Conflict Resolution Techniques
  • Budget Controls
  • Brand Management
  • Staff Scheduling
  • Team Leadership
  • Cost Control
  • Layout Support
  • Safety Awareness
  • Waste Elimination
  • Staff Management
  • Monetary Transactions
  • Team Member Motivation
  • Staff Discipline
  • Time Management
  • Priority Management
  • Quality Assurance
  • Maintenance and Repair Management
  • Waste Reduction
  • Lead Generation
  • Annual Performance Reviews
  • Changing Out Tills
  • Contract Management
  • Sales Expertise
  • Client Service
  • Staff Development
  • Staff Training
  • Issue Resolution
  • Daily Workflows
  • Quality Inspections
  • Assigning Work
  • POS Deletions
  • Client Support
  • Performance Tracking and Evaluations
  • Drawer Assignments
  • OSHA Regulation Compliance
  • Job Assignments
  • Employee Attendance Monitoring
  • Cash Sales Counts
  • Team Motivation
  • Individual and Team Goals
  • Policy and Procedure Enforcement
  • Training Assistance
  • Shift Scheduling
  • Staff Supervision
  • Shift Paperwork Completion
  • Rule Enforcement
  • Suggestive Selling
  • Complaint Resolution
  • Shift Checklists
  • Inventory Counts
  • Team Supervision
  • POS System Operations
  • Rewards Programs
  • Station Preparation
  • Large Bill Drops
  • Restaurant Operation
  • Facilitating Change
  • Negotiation and Conflict Resolution
  • Service Quality Enhancements
  • Team Meetings
  • Employee Support
  • Task Delegation
  • Administration and Reporting
  • Hospitality Service
  • Loyalty Programs
  • Dietary Restrictions
  • High-Volume Environments
  • Scheduling and Coordinating
  • Handling Customer Complaints
  • Money Transfers
  • Guest Satisfaction
  • Billing and Payment Processing
  • Safety and Sanitation Standards
  • Employee Relationships

Certification

Crew Member (3 years) Customer Service (9 years) Fast Food (9 years) Food Service (10+ years) Shift Lead (6 years) Shift Supervisor (5 years) Team Member (2 years) Food Safety (, TABC Certified Food Handler Certification

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden

Timeline

Manager

Boston Market
06.2021 - Current

Boston Market
06.2021 - 04.2023

Shift Manager

Applebee's
04.2019 - 03.2022

QA ,shift leader

Chill's Bar & Grill
01.2015 - Current

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Trimble High School
Brashaunda Francis