Summary
Overview
Work History
Education
Skills
Websites
Leadership Experience
Timeline
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Branum Rath

Peoria,Arizona

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Willing to take on multiple tasks to meet the team goals and numbers in a given timeframe. Passionate about growing and developing new employees into valuable contributors to our team's success through continuous learning and skill development.

Overview

7
7
years of professional experience

Work History

Associate Customer Success Representative

Wells Fargo Call Center
08.2021 - Current
  • Achieve and exceed required performance objectives for efficiency, customer satisfaction and quality assurance
  • Promoted to Banker Coach Position where I train our newest hires and lead by example
  • Run Huddles, perform side by side coaching, train through the utilization of approved coaching methods.

Office Assistant Intern

Tristar Hotels
05.2021 - 07.2021
  • Used multiple software platforms simultaneously to achieve results like M3 and Excel
  • Traveled to one of their locations to work as a manager and deal with customer and employee remediation's problems on a day-to-day basis.

Shift Leader

Pizza Hut
06.2018 - 03.2020
  • Completed the management training offered by Pizza Hut in June of 2018 and learned how to operate a store location by myself and start a workday as well as end a workday
  • Learned how to run the Lake Pleasant location well enough that they had trusted me to go over to multiple different locations and run the store as they needed leadership experience
  • Was able to lead my employees daily from mainly from 9am-4pm while still getting the food orders and share ideas with the other managers on how to improve the store.

Shift Lead/Driver

Pizza Hut
03.2017 - 03.2020
  • Established myself as a front runner for Shift Leader after a year of working as a pizza maker in 2017, which lead to me becoming a shift leader in the summer of 2018
  • Helped elevate our Pizza Hut to number 3 of all the Pizza Huts in Arizona through execution of policy
  • Operated the store by myself from hours 9-4 on a regular basis as a shift leader preparing the store for the dinner rush.

Education

Bachelor of Science in Hospitality and Management -

Grand Canyon University
Phoenix, AZ
04.2021

Associate Art Degree -

Glendale Community College
Glendale, AZ
01.2019

Skills

  • Employee Support
  • Customer Support
  • Coaching and Training Development
  • Customer Relations
  • Product knowledge
  • Workforce Improvements
  • Teaching Skills
  • Microsoft Office Proficiency
  • Scheduling
  • Complaint Resolution
  • Call Management
  • Problem Resolution

Leadership Experience

From June 2018 to March 2020, I completed Pizza Hut's management training, mastering the independent operation of a store and the initiation and conclusion of workdays. Acquiring adeptness in managing the Lake Pleasant location, and continued to accumulating valuable leadership exposure. My daily role involved leading employees primarily from 9 am to 4 pm, managing food orders, and collaborating with fellow managers to enhance store performance.

At the end of 2022 I was promoted into the Banker Coach role at Wells Fargo and began to grow in the company. I learned how to teach and coach new hires into their role and share my experiences to help them grow into the role of everyday banking representative. Being put in this role allowed me to put my best strength of teaching front and center. This role also expanded my understanding of the intricate financial landscape, enabling me to offer comprehensive guidance and support to both customers and new employees alike.

Timeline

Associate Customer Success Representative

Wells Fargo Call Center
08.2021 - Current

Office Assistant Intern

Tristar Hotels
05.2021 - 07.2021

Shift Leader

Pizza Hut
06.2018 - 03.2020

Shift Lead/Driver

Pizza Hut
03.2017 - 03.2020

Bachelor of Science in Hospitality and Management -

Grand Canyon University

Associate Art Degree -

Glendale Community College
Branum Rath