Braulia Desvilheres
Bronx,New York
Overview
2023
2023
years of professional experience
Work History
Security Officer
Patrol Protective Services
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Collected information from arriving customers to seat groups or place them on waitlist.
Restaurant Hostess
Bravo Restaurant
The Bronx, NY
11.2019 - 12.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Collected information from arriving customers to seat groups or place them on waitlist.
Education
High School Diploma - Communication Sciences And Disorders
1° E II° Ciclos Do Ensino Secundário
Angola Luanda 10.2012
Skills
- General security
- Superior customer service
- Surveillance
- Patrol operations
- Relationship building and management
- FLUENT IN LANGUAGE
- First aid and CPR certified
- Identification verification
- Patrolling
- Security camera monitoring
Languages
Portuguese Spanish French
Full Professional
Fulani
Full Professional
Timeline
Restaurant Hostess
Bravo Restaurant
11.2019 - 12.2022
Security Officer
Patrol Protective Services
High School Diploma - Communication Sciences And Disorders
1° E II° Ciclos Do Ensino Secundário