Elías Moisés Rodríguez Aguilar
Richmond,CA
Summary
Experienced Retail Merchandiser versed in using product placement, end caps and points of purchase displays to manufacturer's best advantage. Astute professional with goal-oriented nature promotes optimized retail workflow for bolstered customer experience. Exceptional negotiator for prime positioning locations.
Overview
10
10
years of professional experience
Work History
Freight team leader
Home Depot
Rancho Cordova, California
03.2024 - Current
- Supervised freight team to ensure efficient merchandise handling and storage.
- Coordinated daily shipping schedules and loading operations for timely deliveries.
- Trained new team members on safety procedures and operational best practices.
- Managed inventory levels to maintain stock accuracy in the warehouse.
- Collaborated with management to implement process improvements in freight operations.
- Oversaw the organization of freight areas to optimize space utilization and accessibility.
- Created reports detailing daily activities, productivity levels, costs incurred.
Maintenance Crew Member
Spencer Building Maintenance
Sacramento, California
03.2024 - 10.2025
- Performed routine inspections of building systems and equipment.
- Conducted repairs on plumbing, electrical, and HVAC systems.
- Maintained cleanliness and organization of work areas and tools.
Virtual assistance
Golden rule insurances/Powers Insurance
06.2023 - 02.2024
- Respond promptly to emails or phone calls from customers seeking assistance with their accounts.
- Managed customer inquiries through phone and chat channels effectively.
- Resolved billing issues and account discrepancies promptly.
- Assisted customers with product information and service options.
- Collaborated with teams to improve customer service processes continuously.
- Trained new representatives on call center procedures and tools.
Customer Services Representative (Capital One)
SITEL Nicaragua
06.2020 - 05.2023
- Managed incoming calls from customers seeking assistance with their orders or other services.
- Escalated complex issues and set up appointments for further service.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Resolved customer concerns with friendly and knowledgeable service.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Account manager seller
Ds Genies
10.2019 - 06.2020
- Managed client accounts to ensure satisfaction and retention.
- Developed strategic plans to meet client needs and drive engagement.
- Coordinated communication between clients and internal teams effectively.
- Analyzed industry trends to provide insights for client strategies.
- Facilitated regular meetings with clients to discuss progress and feedback.
Interpreter
V.C.A
03.2019 - 10.2019
- Facilitated communication between clients and staff in various settings.
- Interpreted spoken language in real-time during meetings and events.
- Assisted clients in understanding complex information and documents.
- Explained cultural nuances to enhance effective communication.
- Collaborated with teams to ensure accurate message delivery.
- Maintained confidentiality of sensitive client information at all times.
Customer services Representative
Focus Nicaragua
11.2016 - 02.2019
- Assisted customers with inquiries and resolved issues effectively.
- Managed customer accounts and updated information accurately.
- Collaborated with team members to enhance service delivery.
- Processed orders and handled returns with attention to detail.
Customer services Representative
Ibex Global
03.2016 - 11.2016
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Administrative Assistant
Embassy of Perú
06.2015 - 12.2015
- Coordinated diplomatic events and meetings for embassy officials and dignitaries.
- Managed correspondence and communication between the embassy and external stakeholders.
- Organized travel arrangements for staff and visiting delegations efficiently.
- Assisted in maintaining accurate records of official documents and communications.
- Developed and implemented office procedures to enhance operational efficiency.
- Facilitated onboarding processes for new employees within the embassy structure.
Education
Postgraduate - international trade
University American College
Managua, NicaraguaHigher diploma - management of project administration
Skills
- Freight operations
- Inventory management
- Process improvement
- Shipping coordination
- Customer service
- Conflict resolution
- Time management
- Attention to detail
- Client relationship management
- Shipping and receiving
- Stock control
- Warehouse operations
Languages
English
Spanish
Timeline
Freight team leader
Home Depot
03.2024 - Current
Maintenance Crew Member
Spencer Building Maintenance
03.2024 - 10.2025
Virtual assistance
Golden rule insurances/Powers Insurance
06.2023 - 02.2024
Customer Services Representative (Capital One)
SITEL Nicaragua
06.2020 - 05.2023
Account manager seller
Ds Genies
10.2019 - 06.2020
Interpreter
V.C.A
03.2019 - 10.2019
Customer services Representative
Focus Nicaragua
11.2016 - 02.2019
Customer services Representative
Ibex Global
03.2016 - 11.2016
Administrative Assistant
Embassy of Perú
06.2015 - 12.2015
Postgraduate - international trade
University American College