Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Braulio Hurtado

Grand Canyon,AZ

Summary

Proven leader with extensive experience in operations management and sales, notably at Hurtado General Contracting. I have excelled in team leadership, strategic planning, and customer service, enhancing company reputation and achieving departmental goals. Skilled in bilingual communication and problem-solving, I consistently fostered team agility and improved financial performance through innovative strategies.

Overview

11
11
years of professional experience

Work History

Manager of Operations

Hurtado General Contracting
01.2014 - Current
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Sales Associate

Marshalls & HomeGoods
04.2018 - 08.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Education

Bachelor of Science in Professional Sales And Mark - Science in Professional Sales And Mark

Grand Canyon University
Phoenix, AZ
05.2027

Associate of Applied Business - Bussiness Adminastation

Lackawanna College
Scranton, PA
06.2024

High School Diploma -

Emmause High School
Emmaus, PA
06.2022

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Staff Management
  • Strategic Planning
  • Operations Management
  • Project Management
  • Cross-Functional Teamwork
  • Performance Management
  • Sales Techniques
  • Policy Implementation
  • Schedule Preparation
  • Sales management
  • Workforce Management
  • Performance Evaluations
  • Marketing
  • Logistics Management
  • Decision-Making
  • Customer Service
  • Fluent Bilingualism
  • Problem-Solving
  • Spanish translation
  • Customer Support

Accomplishments

  • Promoted to Manager after 5 years with the company.
  • Increased company market share by 35% in just 4 months.
  • Resolved product issues through consumer testing.
  • Collaborated with a team of 6 in the development of reconstructing a basement.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised a team of 12 staff members.

Languages

Spanish
Native or Bilingual

Timeline

Sales Associate

Marshalls & HomeGoods
04.2018 - 08.2022

Manager of Operations

Hurtado General Contracting
01.2014 - Current

Bachelor of Science in Professional Sales And Mark - Science in Professional Sales And Mark

Grand Canyon University

Associate of Applied Business - Bussiness Adminastation

Lackawanna College

High School Diploma -

Emmause High School

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Braulio Hurtado