Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
References
Timeline
Generic

Braulio Martin

Florence,SC

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Assistant Manager

Regal Cinemas
Florence, SC
04.2024 - Current
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Dealt with cash drops, till checks, and fund counts.
  • Counted registers and checked if they were correct.
  • Dealt with spoilage, familiar with FIFO.
  • Sold Regal's monthly membership, as well as encouraged people to sign up for the app.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Ensured compliance with safety regulations and company policies.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Maintained up-to-date knowledge of company products and services.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Interviewed prospective employees and provided input to HR on hiring decisions.

Translator and Interpreter

Staffing Logistics
Florence, WI
01.2023 - Current
  • I work here in my free time.
  • Translated documents from English to Spanish and vice versa for various clients.
  • Interpreted conversations between Spanish-speaking clients and English-speaking staff members.
  • Edited translated materials to ensure accuracy of content, spelling, grammar, punctuation, syntax, and formatting.
  • Assisted with the development of language training programs for staff members who needed to learn a foreign language for business purposes.
  • Developed glossaries of industry terms used by companies when translating their material into other languages.
  • Communicated regularly with clients regarding changes or updates needed in translated materials.

Floor Staff Member

Regal Cinemas
Florence, SC
05.2023 - 03.2024
  • Greeted customers and provided assistance with their inquiries.
  • Made concession orders.
  • Informed customers of current promotions, discounts and special offers.
  • Maintained an organized and clean work environment.
  • Replenished stock on shelves to ensure product availability for customers.
  • Processed payments using cash registers or point-of-sale systems.
  • Adhered to company policies and procedures at all times.
  • Operated electronic equipment such as scanners, credit card machines and cash registers.
  • Checked expiration dates on products to ensure freshness of merchandise.
  • Provided excellent customer service by answering questions and offering advice on products.
  • Completed sales transactions accurately and efficiently.
  • Designed and set up advertising signs and displays of merchandise on shelves or counters to attract customers.
  • Increased purchase totals by recommending additional items based on stated customer preferences and budget targets.

Education

Some College (No Degree) - Accounting and Business Management

Francis Marion University
Florence, SC
05-2027

High School Diploma -

West Florence High School
Florence, SC
05-2023

Skills

  • Sales monitoring
  • Employee Performance Evaluations
  • Operations Management
  • Employee Scheduling
  • Product and service knowledge
  • Task Delegation
  • Retail Operations
  • Marketing knowledge
  • Business Administration
  • Policy administration
  • MS Word, Excel, and Outlook

Languages

Spanish
Native/ Bilingual

Certification

  • CPR certified

Accomplishments

  • National Honors Society
  • Beta Club

References

References available upon request.

Timeline

Assistant Manager

Regal Cinemas
04.2024 - Current

Floor Staff Member

Regal Cinemas
05.2023 - 03.2024

Translator and Interpreter

Staffing Logistics
01.2023 - Current

Some College (No Degree) - Accounting and Business Management

Francis Marion University

High School Diploma -

West Florence High School

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Braulio Martin